Technology Support Specialist

Decatur Independent School District; Decatur (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Decatur Independent School District is seeking a Technology Support Specialist in Decatur, Texas. The person will assist technology users, diagnose issues, route calls if needed, log incidents, and follow up to ensure satisfaction.

The role requires an Associate's or Bachelor's in CS or related field; certifications in Apple Macintosh or Windows are a plus; experience with Windows, Mac OS, iOS, MS Office; familiarity with LAN/WAN environments; 2+ years preferred.

Qualifications

• Associates Degree or Bachelor of Science/Bachelor of Arts from an accredited college or university in Computer Science or related field preferred. Years of experience may be substituted for education.
• Apple Macintosh Technician Certification and/or Windows certification a plus.

Responsibilities

• Customer satisfaction of technology users, problem determination/diagnosis and resolutions, call routing if necessary, logging, and follow-up with customers to ensure satisfaction.
• Support hardware and software in a LAN/WAN environment.

Skills

Windows

Mac OS

Apple iOS

MS Office Suite

Problem solving

Troubleshooting

LAN/WAN support

Word processors

Email packages

Spreadsheet packages

MS Word

Excel

TCP/IP

FileMaker Pro

Cisco routers

Education

Associate's Degree

Bachelor's degree in Computer Science or related field

Apple Macintosh Technician Certification

Windows certification

Tools

FileMaker Pro

Cisco routers

Job description

Technology Support Specialist

Decatur Independent School District Technology - Decatur, Texas Open in Google Maps

This job is also posted in Decatur Independent School District

Job Details

Job ID: 5915141
Application Deadline: Posted until filled
Posted: Sep 03, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Description

4 DaySchoolWeek

Primary Purpose:

The Technology Support Specialist is responsible for customer satisfaction of technology users, problem determination/diagnosis and resolutions, call routing if necessary, logging, and follow-up with customers to ensure satisfaction.

Education/Certification:

Associates Degree or Bachelor of Science/Bachelor of Arts from an accredited college or university in Computer Science or related field preferred. Years of experience may be substituted for education.
Apple Macintosh Technician Certification and/or Windows certification a plus.

Special Knowledge/Skills:
Thorough knowledge of Windows, Mac OS and Apple iOS.
Exposure to both Windows and Macintosh environments. Proficient in MS Office Suite.
Demonstrated problem solving and troubleshooting skills. Ability to establish and maintain effective working relationships with others.
Knowledge of how to support both hardware and software in a LAN or WAN based environment. (two to three years experience preferred)
Proficiency in at least one word processor, one e-mail package and one spreadsheet package.
Experience in at least two of the following: MS Word, Excel, Windows XP, TCP/IP, Filemaker Pro, Cisco routers

Experience:
Prefer a minimum of 2 years hands‑on experience in desktop computer support.

Position Type: Full-Time
Salary: $20.75 207
Job Categories:

Administration > Technology

Support Staff > Computer Support

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Todd English , Director of Technology
• Technology
• Phone: [phone]
• Email: [e-mail]