Technology Support Specialist

Tech Department; Caledonia (MI); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Sick Days

Holidays

Vacation Time

Job summary

Caledonia Community School District Technology Department in Caledonia, Michigan seeks a Technology Support Specialist to join the IT team for district-wide support. Immediate start, reports to the Director of Technology, year-round full-time position, and a base salary per hour with experience-based increments.

The role includes maintenance, monitoring, deployment, and end-user support for devices across the district, plus collaboration with IT teams and adherence to district standards and

Qualifications

• Associate degree in related field or 2 years commensurate successful work experience in end-user computer and software support.
• Experience providing support to desktop computer users in a network environment; educational setting preferred.
• Ability to prioritize, organize tasks, and work independently when needed.
• Effective communication with a wide variety of people.
• Citizenship, residency or work visa required.

Responsibilities

• Interacts with all levels of users in the district, including administration.
• Troubleshoots Mac and PC hardware, Chromebooks, software, voice/data network, and A/V problems.
• Performs software maintenance on network and user machines: upgrades, patches, preventive maintenance, troubleshooting.
• Maintains accurate inventory of devices, hardware, software, and AV equipment.
• Provides technical assistance to users for district supported hardware, software and web applications.
• Provides timely equipment status updates.
• Keeps service records for all technology support requests.
• Maintenance of district computers including imaging and warranty work.

Skills

End-user support

Mac/PC troubleshooting

Chromebooks

A/V issues

Education

Associate degree in related field

Tools

Imaging software

Microsoft Office

Google Admin Console

Job description

Caledonia Community School District Technology Department - Caledonia, Michigan Open in Google Maps

Starting Date: Immediately

Technology Support Specialist

Location: District Wide

Reports To: Director of Technology

Work Year: Year Round Position (Full Time)

Salary Range: $23.44 per hour (or more depending on experience)

Benefits: Comprehensive Benefits Package, Sick Days, Holidays, Vacation Time

Summary

Participate as an IT team member in the day-to-day technology support needs of the school district. This includes but is not limited to maintenance, monitoring, deployment and end-user support for all devices (including computer hardware, software, peripherals and telecom equipment) that connect to the district technology infrastructure. This position reports directly to the Director of Technology.

Essential Functions and Responsibilities

• Interacts with all levels of users in the district, including administration.
• Works as part of a team, troubleshooting Mac and PC hardware, Chromebooks, software, voice/data network, and A/V problems for individual users.
• Performs ongoing software maintenance on network and user machines: installs upgrades and patches, performs preventative maintenance, troubleshooting and resolves hardware and software incompatibility issues.
• Ensures accurate inventory of devices, related hardware, software and AV equipment as directed.
• Provides technical assistance to users for district supported hardware, software and web applications.
• Provide timely equipment status updates.
• Maintains accurate service records for all technology support requests.
• Maintenance of district computers (including imaging and warranty work) as directed.
• Responsible for adhering and enforcing district IT standards and policies while incorporating industry best practices into support operations.
• Directly or indirectly assists other groups in IT services to help them complete their specific tasks.
• Maintains high levels of internal customer satisfaction with utmost respect and dedication.
• Maintains a high level of technical skill and strives to expand on technical knowledge through self-education and district provided educational opportunities.
• Other duties as assigned by the Director of Technology

Employment Qualifications

• Associate Degree in related field or 2 years commensurate successful work experience of end-user computer and software support.
• Experience providing support to desktop computer users in a network environment; experience in an educational environment preferred.
• Demonstrated ability to prioritize, organize, tasks and work independently when needed.
• Effectively communicate with a wide variety of people.
• Citizenship, residency or work visa required

Current Certifications / Knowledge Base Desirable

• CompTIA A+ /N+ Certification
• Google Certified Educator
• Microsoft Certification
• General knowledge of a wide variety of educational applications and technologies

OTHER KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required: Strong interpersonal skills with the ability to work with the department team members, local travel in and around the school district, goal-setting ability, organizational skills, creative problem-solving ability, systematic planning, and the ability to plan for future needs.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; talk and hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus, especially due to concentration on a computer screen and small numbers.

Work Environment: The noise level in the work environment is usually moderate. Will be required to work in classrooms, cafeterias, and office environments.

Non-Discrimination: Caledonia Community Schools does not discriminate on the basis of race, color, national origin, sex, (including sexual orientation and transgender identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category, (collectively, "Protected Classes"), in its programs and activities, including employment opportunities

Contact Information

• Scott Vugteveen , Technology Director
• Tech Department
• Email: [e-mail]