2026/2027 IT Support Specialist

Mount Pleasant Community School District; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Mount Pleasant Community School District seeks a Technology Support Specialist to install, maintain, and repair networked PCs, audiovisual and classroom technology. You will work with teachers and staff to resolve issues, provide in-person training, and manage computer labs and peripherals. The role requires independent judgment and adherence to district standards.

The position emphasizes hands-on support, collaboration with educators, and ongoing familiarization with instructional technology.

Qualifications

• Degree or higher in computer science or related field preferred.
• CompTIA or data security certification encouraged.
• Experience with educational technology in a classroom setting is a plus.
• Ability to translate tech concepts for non-technical staff.

Responsibilities

• Install, maintain, and repair networked PCs, AV, telephony and classroom technology.
• Provide in-person training and support to teachers and staff.
• Maintain and manage computer labs and peripheral equipment.
• Resolve technical problems with minimal supervision.
• Collaborate with district staff to implement instructional technology solutions.
• Perform other duties as assigned within the Technology group.

Skills

Organizational skills

Communication skills

Educational technology knowledge

Problem-solving

Networking concepts

Emerging technologies awareness

Education

Bachelor's degree in computer science or related field

CompTIA or related data security certification

Job description

Mount Pleasant Community School District

Job Title: Technology Support Specialist

Reports to: Technology Director

FLSA Status: _X_ Exempt ___ Non-Exempt

Status: _X_ Full Time ___Part Time

_X__ Hourly _ _ Salary

EXECUTIVE SUMMARY:

Performs highly skilled and complex work in the installation, maintenance, and repair of networked personal computers, audiovisual, telephony, and miscellaneous electronics equipment.

Personnel in this job classification are expected to perform duties with minimal direct supervision. Independent judgment in selecting work methods and procedures consistent with District standards shall be used.

Essential Functions

• responsible for the operation, loading of all operational software, resolving technical problems, maintenance, accessibility, security, and back-up of all LAN equipment.
• Assess and/or repair computers, projectors, printers, and other classroom technology.
• responsible for the computer labs and a large number of peripheral equipment
• Work in person with teachers and staff to solve challenges with technology in the classroom.
• gives in-person training on computer-assisted instruction and telecommunications.
• organizes workshop training sessions with computer consultants in order to familiarize and update instructional assistance with operational and maintenance routines, new computer curriculum, and Instructional techniques.
• performs related duties as required.
• incorporated within one or more of the previously mentioned essential functions of this job description are the following essential physical requirements. The applicable number from the chart below best indicates what percentage of time is spent on each of the following essential physical requirements. The categories refer to the overall requirements on an annual basis.

Knowledge Skills And Abilities Desired

Education and Licensure (encouraged but not required)

• A degree in computer science or related field
• Possess CompTIA or related data security certification.

Knowledge And Skills

• Demonstrates strong organizational and communication skills.
• Demonstrates an understanding of research and potential applications of educational technology as it impacts student learning and instruction.
• Understands organizational issues related to the application of technology in education.
• Ability to apply problem solving strategies to issues involving teaching and learning with technology.
• Demonstrates an awareness of network capabilities and electronic communications.
• Demonstrates an awareness of emerging technologies.

PHYSICAL REQUIREMENTS:

[The following physical requirements were selected from a list of suggested ADA-Compliant language based on the likely work of the position.

Physical Activity

Amount of Time

Occasionally

(1%-32%)

Frequently

(33%-65%)

Constantly

(66%-100%)

Stationary Position

X

Moving

X

Talking

X

Hearing

X

Handling

X

Reaching

X

Fingering

X

Repetitive Motion

X

Balance

X

Lift 0-10 Pounds

X

Lift 11-25 Pounds

X

Lift 26-50 Pounds

X

Lift Over 50 Pounds

X

Operate Motor Vehicle

X

Working Conditions

Working Conditions

Amount of Time

Occasionally

(1%-32%)

Frequently

(33%-65%)

Constantly

(66%-100%)

School Hours

X

Indoors

X

Outdoors

X

Evenings

X

Weekends

X

Terms Of Employment

• Salary and benefits are to be determined by the school board.

Evaluation

The Technology Support Specialist will be evaluated by the Director of Technology at least annually in accordance with law, board policy, and the preceding job description.

Equal Employment Opportunity

It is the policy of the Mount Pleasant Community School District not to illegally discriminate on the basis of race, color, national origin, gender, disability, religion, creed, age, marital status, sexual orientation, and gender identity in its employment practices.

The statements contained herein describe the scope of responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. Nothing in this job description restricts the Board's right to assign or reassign duties and responsibilities to this job at any time unless restricted by law or a negotiated contract.

Signature of Supervisor: ______________________________ Date: _______________

Signature of Employee: ______________________________ Date: _______________