Managers, Technical Support Management - Performance
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Job summary
ServiceNow Inc. in San Diego, CA is seeking a Manager, Technical Support Management - Performance to lead the team responsible for core support metrics including CSAT and Time to Resolution. The role emphasizes reducing backlogs and driving performance in a fast-moving support organization.
Must be legally authorized to work in the U.S. without sponsorship; telecommuting is permitted. The position offers a competitive annual salary within the disclosed range and opportunities to influence
Job description
ServiceNow Inc. is accepting resumes for the following positions in San Diego, CA:
Use profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs. Telecommuting permitted. ANNUAL SALARY: $176,995 - $206,995
Must be legally authorized to work in U.S. without sponsorship.
EOE.
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