Technology Specialist II

Atwell, LLC; Grapevine (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401(k) match

Education assistance

Wellness program

Job summary

Atwell, LLC seeks an experienced Technology Specialist II based in Fort Worth to deliver hands-on technology support across the organization. You will troubleshoot hardware, software, network, and mobile devices, and help deploy and maintain technology across departments.

Responsibilities include responding to requests via multiple channels, setting up workstations, managing AD permissions, and supporting Autodesk applications.

Qualifications

• Five+ years of professional technology support experience.
• Experience supporting an organization with 500+ employees or a formal service desk.
• Strong troubleshooting across hardware, software, accounts, mobility, connectivity.
• Working knowledge of Microsoft Active Directory and foundational networking concepts.
• Experience installing, configuring, deploying, and supporting workstations and business apps.
• Familiarity with IT asset inventory and device-management processes.
• Ability to work independently with initiative and maintain detailed documentation.
• Excellent customer service and interpersonal skills.
• Clear written and verbal communication; ability to work across departments.

Responsibilities

• Respond to technical assistance requests in person, by phone, and electronically.
• Diagnose and resolve hardware, software, accounts, and connectivity issues.
• Document requests, steps, and resolutions in the ticketing system.
• Set up, configure, and deploy workstations, laptops, printers, servers, and network equipment.
• Install and support company-approved software and standard tools.
• Support Active Directory functions, user accounts, permissions, and access issues.
• Manage deployment of company cell phones, iPads, and other mobile devices.
• Maintain accurate inventory records of IT assets.
• Provide technical support for Autodesk applications used in the business.
• Communicate technical information to technical and non-technical staff.
• Follow support procedures, security requirements, and escalation processes.
• Stay current on system updates and organizational changes.
• Lead or support technology projects and initiatives.
• Collaborate with senior technology team members and handle day-to-day tasks independently.
• Assist with preparation and shipment of computers, servers, and related equipment as needed.

Skills

Technical troubleshooting

Customer service

Documentation

Independent work

Communication

Collaboration

Education

Bachelor’s degree in information technology, computer science, information systems, or a related field

Tools

Microsoft Active Directory

Device management tools

Asset inventory systems

Job description

Job Description

Technology Specialist II based in Fort Worth, responsible for providing hands‑on technology support across the organization, troubleshooting hardware, software, network, and mobile device issues, and supporting deployment and maintenance of technology.

Responsibilities

• Respond to requests for technical assistance in person, by phone, and electronically.
• Diagnose and resolve hardware, software, account‑access, connectivity, and other technology‑related issues.
• Document support requests, troubleshooting steps, and resolutions within the company’s ticketing system.
• Set up, configure, and deploy workstations, laptops, printers, servers, network equipment, and related technology.
• Install and support approved software applications and company‑standard technology tools.
• Support Microsoft Active Directory functions, user accounts, permissions, and related access issues.
• Help manage and deploy company cell phones, iPads, and other mobile devices.
• Maintain accurate inventory records for computers, laptops, accessories, and other IT assets.
• Provide technical support for Autodesk applications used throughout the business.
• Communicate technical information clearly to both technical and non‑technical employees.
• Follow established technology support procedures, security requirements, and escalation processes.
• Stay current on system updates, organizational technology changes, and emerging support needs.
• Lead or support assigned technology projects and initiatives.
• Collaborate closely with senior technology team members while independently managing day‑to‑day responsibilities.
• Provide occasional support with the preparation and shipment of computers, servers, and related equipment.

Required Qualifications

• At least five years of professional technology support experience, preferably within a corporate organization.
• Experience supporting an organization of approximately 500 or more employees, or a similar structured environment with an established service desk and formal ticketing system.
• Strong technical troubleshooting skills across hardware, software, user accounts, mobile devices, and common connectivity issues.
• Working knowledge of Microsoft Active Directory and foundational networking concepts.
• Experience installing, configuring, deploying, and supporting employee workstations and business applications.
• Familiarity with IT asset inventory and device‑management processes.
• Ability to work independently, take initiative, and resolve problems without extensive direction.
• Strong attention to detail and consistent documentation habits.
• Excellent customer service and interpersonal skills.
• Clear written and verbal communication skills.
• Ability to work effectively with employees across departments and at varying levels of technical knowledge.
• Ability to manage competing requests while maintaining a responsive and professional support experience.

Preferred Qualifications

• Bachelor’s degree in information technology, computer science, information systems, or a related field.
• Experience supporting Autodesk applications.
• Experience working within a geographically dispersed or multi‑office organization.
• Experience leading smaller technology projects, deployments, or support initiatives.

Benefits

• Generous paid time off, paid parental leave, flexible work schedules available for some positions.
• Tenure awards – travel vouchers.
• Competitive compensation packages with annual bonuses, spot bonuses, and peer recognition awards.
• 401(k) match – 1:1 up to 4% of compensation.
• Tuition assistance, student loan repayment, paid licensing/certification fees and renewals, financial rewards for obtaining licensure, employee referrals.
• Annual wellness reimbursement for wellness related expenses.
• Dependent care match.
• Medical (BC/BS), dental (Delta), vision (VSP).
• Family planning & IVF benefits, pet insurance, health savings account & flex spending account options.
• Employer‑paid LTD, STD, and life insurance.
• MetLife supplemental benefits covering accident, hospitalization, and critical illness.
• Member assistance program with counseling, legal, financial consultations, and work/life referral services.