Technology Specialist II

Atwell, LLC; Burleson (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Generous PTO

Bonuses

401(k) match

Tuition assistance

Wellness reimbursement

Medical/dental/vision

Job summary

Atwell, LLC is seeking a Technology Specialist II based in the Fort Worth area to provide hands-on technology support across the organization. You will troubleshoot hardware, software, network, and mobile device issues and assist with deployment and maintenance of technology.

You will respond to requests in person, by phone, and electronically, document steps in the ticketing system, and collaborate with senior staff on projects.

Qualifications

• Minimum five years of professional technology support experience, preferably in a corporate setting.
• Experience supporting a large organization with a formal service desk and ticketing system.
• Strong troubleshooting skills across hardware, software, accounts, mobile devices, and connectivity.
• Familiarity with Active Directory and basic networking concepts.
• Experience deploying and supporting workstations and business applications.
• Experience in IT asset inventory and device management processes.
• Ability to work independently, take initiative, and document work clearly.
• Excellent customer service and communication skills.

Responsibilities

• Respond to technical requests in person, by phone, and electronically.
• Diagnose and resolve hardware, software, account access, and connectivity issues.
• Document requests, steps, and resolutions in the ticketing system.
• Set up and deploy workstations, printers, servers, and network equipment.
• Install and support approved software and company tools.
• Support Active Directory functions and user access issues.
• Manage company mobile devices and related provisioning.
• Maintain accurate IT asset inventory records.
• Provide technical support for Autodesk applications.
• Communicate technical information to both technical and non-technical staff.
• Follow security policies and escalation processes.
• Stay current on system updates and technology changes.
• Lead or support technology projects and initiatives.
• Collaborate with senior team members while handling day-to-day tasks.

Skills

Active Directory

Hardware troubleshooting

Software deployment

IT support

Mobile devices

Networking concepts

Documentation

Customer service

Education

Bachelor’s degree in information technology / related field

Tools

Microsoft Active Directory

Job description

Job Description

Technology Specialist II based in Fort Worth, responsible for providing hands‑on technology support across the organization, troubleshooting hardware, software, network, and mobile device issues, and supporting deployment and maintenance of technology.

Responsibilities

• Respond to requests for technical assistance in person, by phone, and electronically.
• Diagnose and resolve hardware, software, account‑access, connectivity, and other technology‑related issues.
• Document support requests, troubleshooting steps, and resolutions within the company’s ticketing system.
• Set up, configure, and deploy workstations, laptops, printers, servers, network equipment, and related technology.
• Install and support approved software applications and company‑standard technology tools.
• Support Microsoft Active Directory functions, user accounts, permissions, and related access issues.
• Help manage and deploy company cell phones, iPads, and other mobile devices.
• Maintain accurate inventory records for computers, laptops, accessories, and other IT assets.
• Provide technical support for Autodesk applications used throughout the business.
• Communicate technical information clearly to both technical and non‑technical employees.
• Follow established technology support procedures, security requirements, and escalation processes.
• Stay current on system updates, organizational technology changes, and emerging support needs.
• Lead or support assigned technology projects and initiatives.
• Collaborate closely with senior technology team members while independently managing day‑to‑day responsibilities.
• Provide occasional support with the preparation and shipment of computers, servers, and related equipment.

Required Qualifications

• At least five years of professional technology support experience, preferably within a corporate organization.
• Experience supporting an organization of approximately 500 or more employees, or a similar structured environment with an established service desk and formal ticketing system.
• Strong technical troubleshooting skills across hardware, software, user accounts, mobile devices, and common connectivity issues.
• Working knowledge of Microsoft Active Directory and foundational networking concepts.
• Experience installing, configuring, deploying, and supporting employee workstations and business applications.
• Familiarity with IT asset inventory and device‑management processes.
• Ability to work independently, take initiative, and resolve problems without extensive direction.
• Strong attention to detail and consistent documentation habits.
• Excellent customer service and interpersonal skills.
• Clear written and verbal communication skills.
• Ability to work effectively with employees across departments and at varying levels of technical knowledge.
• Ability to manage competing requests while maintaining a responsive and professional support experience.

Preferred Qualifications

• Bachelor’s degree in information technology, computer science, information systems, or a related field.
• Experience supporting Autodesk applications.
• Experience working within a geographically dispersed or multi‑office organization.
• Experience leading smaller technology projects, deployments, or support initiatives.

Benefits

• Generous paid time off, paid parental leave, flexible work schedules available for some positions.
• Tenure awards – travel vouchers.
• Competitive compensation packages with annual bonuses, spot bonuses, and peer recognition awards.
• 401(k) match – 1:1 up to 4% of compensation.
• Tuition assistance, student loan repayment, paid licensing/certification fees and renewals, financial rewards for obtaining licensure, employee referrals.
• Annual wellness reimbursement for wellness related expenses.
• Dependent care match.
• Medical (BC/BS), dental (Delta), vision (VSP).
• Family planning & IVF benefits, pet insurance, health savings account & flex spending account options.
• Employer‑paid LTD, STD, and life insurance.
• MetLife supplemental benefits covering accident, hospitalization, and critical illness.
• Member assistance program with counseling, legal, financial consultations, and work/life referral services.