Technology Support & Endpoint Management Specialist

State of North Carolina; Raleigh (NC); Presencial; USD 71.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension plan

Paid holidays

Retirement plans

Parental Leave

Descripción de la vacante

The North Carolina Department of Revenue is recruiting for a Technology Support Specialist as a member of the PC Mobile Team in the Information Technology Division. This role provides enterprise-wide IT request fulfillment and support services to internal customers, with duties ranging from daily operational tasks to troubleshooting enterprise endpoint management systems.

You will work collaboratively with teammates, maintain accurate ticket records, and contribute to developing efficient

Formación

• Bachelor’s degree in computer science or IT field and two years IT experience.
• Two years of experience in information technology related to the position’s role.
• Experience with enterprise ticketing or ITSM tools and endpoint management is preferred.

Responsabilidades

• Inform the manager and team leads of status/issues in area of responsibility.
• Keep tickets updated and ensure SLA requirements are met.
• Follow procedures when managing assigned tickets and document user information in the tracking system.
• Provide IT Desktop support to all agency staff.
• Troubleshoot software problems (Windows 11, Office 365, browsers, DOR software).
• Administer PC Mobile infrastructure systems (Microsoft Endpoint Manager, Intune, HVD).

Conocimientos

Ticketing system

Endpoint management

Mobile device management

CompTIA A+

Educación

Bachelor’s degree in IT / CS

Descripción del empleo

The North Carolina Department of Revenue is recruiting for a Technology Support Specialist as a member of the PC Mobile Team in the Information Technology Division. This role provides enterprise-wide IT request fulfillment and support services to internal customers, with duties ranging from daily operational tasks to troubleshooting enterprise endpoint management systems.

You will work collaboratively with teammates, maintain accurate ticket records, and contribute to developing efficient