Enterprise IT Support Specialist - Endpoint & Mobile

Ncdor; North Carolina; Presencial; USD 71.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Paid holidays

Descripción de la vacante

The North Carolina Department of Revenue is seeking a Technology Support Specialist to provide tier 2 IT support for PC and mobile devices. You will handle incidents, deploy images, manage endpoints, and assist internal customers with Windows 11, Office 365, and standard applications.

Candidates should have experience with ServiceNow or Jira, endpoint management tools, and mobile device management, plus a CompTIA A+ or equivalent certification.

Formación

• Experience using a ticketing system (ServiceNow, Jira or ITSM).
• Experience administering enterprise endpoint management tools (images, software, GPO, Configuration Manager).
• Experience in mobile device management (iPhones) with tools like Intune or MobileIron.

Responsabilidades

• Provide level 2 IT support for PC/Mac and mobile devices.
• Administer enterprise endpoint management systems and image deployment.
• Troubleshoot software and hardware issues and document in knowledge base.

Conocimientos

Ticketing systems experience

Endpoint management tools

Mobile device management

CompTIA A+ or equivalent

Educación

Bachelor’s degree in CS/IT

Associate degree in CS/IT

GED + 5 years IT experience

Descripción del empleo

The North Carolina Department of Revenue is seeking a Technology Support Specialist to provide tier 2 IT support for PC and mobile devices. You will handle incidents, deploy images, manage endpoints, and assist internal customers with Windows 11, Office 365, and standard applications.

Candidates should have experience with ServiceNow or Jira, endpoint management tools, and mobile device management, plus a CompTIA A+ or equivalent certification.