Remote IT & Endpoint Support Specialist

State of North Carolina; North Carolina; On-site; USD 71,000 - 88,000; Full time

Benefits offered by this job

Pension plan

Holidays

Vacation days

Sick days

Parental leave

Leave programs

Longevity pay

401K/457 plans

Public Service Loan Forgiveness

Job summary

The North Carolina Department of Revenue's Information Technology Division seeks a Technology Support Specialist (S) to join the PC Mobile Team. You will deliver Level 2 IT support, end-user services, and enterprise endpoint management across the agency's IT environment.

Responsibilities include ticketing, SLA adherence, remote support, and contributing to a knowledge base. Experience with ServiceNow/Jira, Intune, and deploying images is preferred.

Qualifications

• Experience using a ticketing system such as ServiceNow, Jira or ITSM.
• Experience administering enterprise endpoint management tools, including deploying images and software, managing Group Policy, and supporting Microsoft Configuration Manager.
• Experience in mobile device management including deploying and troubleshooting iPhones in a tool such as Microsoft Intune.
• CompTIA A+ or equivalent experience.

Responsibilities

• Inform the manager and team leads of status/issues in area of responsibility.
• Keep tickets updated and ensure SLA requirements are met.
• Follow established procedures when managing assigned tickets and document issues and user information accurately in the tracking system.
• Provide IT Desktop support to all agency staff.
• Resolve software problems related to Windows 11, Office 365, browsers and other software.
• Remote support and troubleshooting using tools such as Remote Desktop; deploy PC images and software via deployment tools.

Skills

Ticketing systems (ServiceNow/Jira/ITs

Enterprise endpoint management

Mobile device management

CompTIA A+ or equivalent

Education

Bachelor's degree in IT or related field; 2 years exp

Job description

The North Carolina Department of Revenue's Information Technology Division seeks a Technology Support Specialist (S) to join the PC Mobile Team. You will deliver Level 2 IT support, end-user services, and enterprise endpoint management across the agency's IT environment.

Responsibilities include ticketing, SLA adherence, remote support, and contributing to a knowledge base. Experience with ServiceNow/Jira, Intune, and deploying images is preferred.