IT Support Specialist (Tier 2/3) Cross-Dept Tech Lead

Health & Human Services; United States; On-site; USD 71,000 - 106,000; Full time

Benefits offered by this job

Health insurance options

Retirement plans

Paid leave

Job summary

North Carolina Department of Health and Human Services seeks a User Support Specialist to deliver Tier 2 and 3 technical support for desktop environments. The role involves remote and on-site assistance, ensuring timely, accurate resolutions and contributing to IT projects and documentation.

You will coordinate with multiple divisions as a Cross Departmental/Divisional Support Specialist, design and maintain technical equipment, and provide guidance to junior staff while adhering to DHHS IT

Qualifications

• Experience with Tanium or similar systems management tools.
• Experience troubleshooting enterprise desktops and related applications.

Responsibilities

• Provide Tier 2 and Tier 3 technical support for desktop computing environments.
• Support end users remotely and on-site.
• Participate in technology implementations, system enhancements, and documentation.
• Serve as Cross Departmental/Divisional Support Specialist coordinating IT needs across divisions.

Skills

Tanium

LANDesk

Group Policy

Education

Bachelor's degree in computer science/IT

Associate degree in computer science/IT

High School/GED + 5 years IT experience

Equivalent combination of education/experience

Job description

North Carolina Department of Health and Human Services seeks a User Support Specialist to deliver Tier 2 and 3 technical support for desktop environments. The role involves remote and on-site assistance, ensuring timely, accurate resolutions and contributing to IT projects and documentation.

You will coordinate with multiple divisions as a Cross Departmental/Divisional Support Specialist, design and maintain technical equipment, and provide guidance to junior staff while adhering to DHHS IT