Technology Support Analyst II — Elevate User Experience

Kirkland & Ellis

Dallas (TX)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Job summary

Kirkland & Ellis in Dallas, TX seeks a Technology Support Analyst II to provide end-user support across desktops, laptops, mobile devices, collaboration tools, and conference room technology. You will deliver professional service to attorneys and staff, troubleshoot complex issues, and work with IT teams to improve user experience.

This role is fully onsite and requires participation in maintenance windows, occasional after-hours support, and support for events, remote trials, and offsite

Qualifications

4–6 years of tech support in a professional services setting.
Strong knowledge of Windows and Microsoft technologies.
Experience with ServiceNow and ticketing processes.
Familiarity with end-user devices and collaboration tools.

Responsibilities

Provide day-to-day desktop, laptop, and mobile device support.
Diagnose and resolve hardware, software, network, and connectivity issues.
Support Microsoft 365, Exchange Online, Teams, OneDrive, and Outlook.
Assist with remote access tools including Citrix and VPN.
Configure iOS devices and Intune-managed devices.
Set up and troubleshoot Zoom, Webex, and meeting rooms.
Maintain tickets in ServiceNow and document solutions.

Skills

Windows support

Microsoft 365

Exchange Online

Video conferencing

ServiceNow

MDM

Networking basics

Customer service

Communication

Education

Bachelor's degree in IT or related field

Tools

Citrix

VPN

Intune

Zoom

Webex

Microsoft Teams

Job description

This role is fully onsite and requires participation in maintenance windows, occasional after-hours support, and support for events, remote trials, and offsite

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