Onsite Technology Support Analyst I – IT Troubleshooter

Kirkland & Ellis; New York (NY); On-site; USD 67,000 - 92,000; Full time

Job summary

Kirkland & Ellis in New York City seeks a Technology Support Analyst I to deliver frontline IT support for a fast-paced professional services environment. You’ll troubleshoot hardware and software, support collaboration tools, mobile devices, and conference room technology while maintaining professionalism.

This 100% onsite role requires strong customer service, the ability to manage multiple priorities, and resilience during technology rollouts.

Qualifications

• Degree, diploma, or formal training in Computer Science, Information Technology, or a related technical field.
• CompTIA A+ and Microsoft certifications are preferred.

Responsibilities

• Provide Technical Support: Install, maintain, troubleshoot, repair, and upgrade desktop and laptop computers, peripherals, and software applications.
• Resolve User Issues: Diagnose technical problems and escalate as needed.
• Support Microsoft Technologies: Windows 11, 365, Exchange environments (Microsoft services).
• Assist Remote Workers: VPN, Citrix, remote access technologies.
• Manage Mobile Devices: Configure iPhones/iPads and MDM/Intune.
• Collaborate Across Teams: Work with other technical support teams to resolve issues.
• Support Conference Room Technology: AV, Zoom/Teams/Polycom/Cisco tools.
• Maintain Service Excellence: Provide prompt, professional support; build relationships.
• Document and Track Work: Use ServiceNow for incidents and solutions.
• Support Technology Deployments: Follow rollout plans during upgrades and initiatives.
• Troubleshoot End User Technology: Printers, telephony, authentication, encryption, productivity apps.
• Contribute to Team Success: Share knowledge and promote improvement.

Skills

Desktop support

Windows 11

Microsoft 365

Exchange

Networking basics

Peripheral devices

ServiceNow

Citrix

VPN

Endpoint devices

macOS

iOS

VoIP

Communication

Troubleshooting

Collaboration tools

Conference room tech

Education

Computer Science/IT degree

CompTIA A+

Microsoft certifications

Job description

Kirkland & Ellis in New York City seeks a Technology Support Analyst I to deliver frontline IT support for a fast-paced professional services environment. You’ll troubleshoot hardware and software, support collaboration tools, mobile devices, and conference room technology while maintaining professionalism.

This 100% onsite role requires strong customer service, the ability to manage multiple priorities, and resilience during technology rollouts.