Tech Support Analyst II: End-User & Hybrid IT Champion

Kirkland & Ellis LLP; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Kirkland & Ellis LLP in Miami seeks a Technology Support Analyst II to keep employees connected with desktop, laptop, mobile, and conference tech. You’ll troubleshoot, support collaboration tools, and partner with teams to ensure a seamless user experience.

This full-time, on-site role requires strong communication, solid technical judgment, and a customer-first approach, with occasional overtime during deployments.

Qualifications

• 3–4 years of end-user technology support in a professional services environment; law firm experience is a plus.
• Strong knowledge of desktop hardware/software, OS, and peripherals.
• Experience supporting Windows 11, Microsoft 365, Exchange Online, Teams, OneDrive, and MFA solutions.

Responsibilities

• Provide end-user desktop/laptop, mobile, and conference tech support.
• Troubleshoot and resolve technical issues and escalate when needed.
• Support Zoom, WebEx, and Microsoft Teams meetings and conference rooms.
• Document incidents and resolutions in ServiceNow and maintain knowledge base.

Skills

Desktop support

Microsoft 365

Windows 11

ServiceNow

Customer service

Communication

Problem solving

Education

Bachelor's degree in CS or related

Tools

ServiceNow

SCCM

MDM

Citrix XenDesktop

Job description

Kirkland & Ellis LLP in Miami seeks a Technology Support Analyst II to keep employees connected with desktop, laptop, mobile, and conference tech. You’ll troubleshoot, support collaboration tools, and partner with teams to ensure a seamless user experience.

This full-time, on-site role requires strong communication, solid technical judgment, and a customer-first approach, with occasional overtime during deployments.