Onsite Technology Support Analyst I

Kirkland & Ellis; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Retirement plan

Job summary

Kirkland & Ellis is seeking a Technology Support Analyst I to keep end users productive by delivering hands-on support for desktops, laptops, mobile devices, collaboration tools, and core business applications. You’ll work with colleagues across the firm to troubleshoot issues and maintain technology standards in a fast-paced environment.

This onsite role requires flexibility with maintenance windows, occasional evening and weekend overtime, and a strong focus on customer service,

Qualifications

• Degree in CS or related field preferred; certifications desirable.
• 3–4 years of end-user tech support in professional services; law firm a plus.
• Strong knowledge of Windows, Office 365, and security basics.

Responsibilities

• Install, configure, maintain, troubleshoot, and upgrade desktops/laptops.
• Diagnose user issues and escalate when needed.
• Deliver prompt, professional end-user support across the firm.
• Support Microsoft 365 suite, Teams, OneDrive, Exchange Online.
• Assist with VPN, Citrix, and remote access connectivity.
• Configure mobile devices and MDM (Intune).
• Set up video Conferencing and collaboration technologies.
• Document solutions and maintain knowledge base.
• Manage incidents in ServiceNow and track assets.

Skills

Desktop Support

Windows 11

Microsoft 365

Exchange Online

Microsoft Teams

OneDrive

MDM

SCCM

ServiceNow

VPN & Citrix

Video conferencing support

Customer Service

Communication skills

Education

Computer Science degree preferred

Certifications: CompTIA A+ / Microsoft

Tools

ServiceNow

Microsoft Intune

Job description

Kirkland & Ellis is seeking a Technology Support Analyst I to keep end users productive by delivering hands-on support for desktops, laptops, mobile devices, collaboration tools, and core business applications. You’ll work with colleagues across the firm to troubleshoot issues and maintain technology standards in a fast-paced environment.

This onsite role requires flexibility with maintenance windows, occasional evening and weekend overtime, and a strong focus on customer service,