Technology Support Analyst

Insight Global; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

Insight Global is seeking a Technology Support Analyst to support SSRM/Supply Chain applications (ERP) for a large nonprofit healthcare system. You will extrapolate data from multiple sources and present findings to leadership, while developing reports and training end-users across the organization.

The role requires 4+ years in technology support, ERP experience (Lawson/Oracle/Workday), strong data analysis skills, and willingness to travel 50-75% during ERP implementations.

Qualifications

• Experience supporting supply chain management systems (SCM).
• Proficient in ERP systems such as Lawson, Oracle or Workday.
• Strong data analytics skills and ability to develop reports.

Responsibilities

• Maintain SSRM ERP, Contract Management System, and Item Request system.
• Lead special projects and drive continuous process improvements.
• Manage data migrations and end-user training during ERP implementations.
• Develop reports and analyze data for ERP system.
• Train ERP end-users across the organization.

Skills

ERP proficiency

Data analysis

SQL

Team leadership

Independent work

Critical thinking

Reporting

Education

Bachelor's Degree

Tools

Lawson

Oracle

Workday

Job description

Job Description

Insight Global is looking for a Technology Support Analyst to join one of the largest non-profit healthcare systems in the US. In this role, you will be supporting the Supply & Service Resource Management (SSRM/Supply Chain) applications, including the ERP system, in accordance with companywide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value. Other responsibilities include:

• Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis.
• Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add.
• Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management and other functional leaders. Manage the site resources jointly with facility management to ensure tasks are completed as scheduled.
• Services as a resource for troubleshooting and resolving issues related to SSRM technology-Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents.
• Review and test upgrades, and added functionality in order to support ERP system.
• Develop reports, analyze data, update data for ERP system.
• Develop and train ERP end-users across organization.
• Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice.
• Acts in an independent manner with minimal supervision, while maintaining high quality standards.

Skills and Requirements

• Proficient in Lawson, Oracle, Workday or another similar ERP system
• 4+ years of experience in a technology support related role
• Must have experience supporting supply chain management systems (SCM)
• Proficient in Lawson, Oracle, Workday or another similar ERP system
• Proficient in a variety of data analysis programs including Microsoft Access and Excel Ability to work successfully in a matrix environment
• Experience manipulating large data sets and, an appreciation of data integrity issues
• Demonstrated team leadership and facilitation skills. Must be an independent worker with strong critical thinking skills.
• Strong background in reporting along with enterprise reporting business experience
• Must be ok with working 8-5pm PST
• Willing to travel 50-75% during ERP implementation time frame
• Bachelor's Degree
• Workday or Lawson experience
• SQL experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].