Technology Specialist I - A/V - Distance Learning

REGION 4 ESC; Houston (TX); On-site; USD 73,000 - 88,000; Full time

Job summary

Region 4 Education Service Center in Houston seeks a Technology Specialist I - A/V to provide support for distance learning initiatives and videoconferencing. You will assist staff and district personnel with A/V equipment, platforms, and related tools.

This full-time role requires two years of experience with audio-visual tech, Windows 11, Google and iOS environments, and the ability to create training materials.

Qualifications

• Experience supporting and using audio-visual equipment and distance learning technologies.
• Experience troubleshooting and supporting professional-grade AV equipment.
• Experience supporting large face-to-face, hybrid, and/or virtual conferences.
• Three years of troubleshooting hardware and software in Windows 11, Google, and iOS environments.

Responsibilities

• Demonstrate proficiency with distance learning, videoconferencing, and AV technologies.
• Provide technical support and best practices on hardware/software tools to staff and external customers.
• Develop training materials and help guides for presenters on using conference technologies.
• Maintain conference center hardware and software equipment and perform preventive maintenance.

Skills

A/V support

Distance learning

Videoconferencing

Technical troubleshooting

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Tools

Microsoft Office 365

Google Workspace

iOS environment

Job description

Technology Specialist I - A/V - Distance Learning

Region 4 Education Service Center REGION 4 ESC - HOUSTON, Texas Open in Google Maps

Job ID: 5907391

Application Deadline: Posted until filled

Posted: Aug 28, 2026 5:00 AM (UTC)

Starting Date: Immediately

Job Description

Classification: Admin/Professional

Exemption Status/Test: Non-Exempt

Job Grade: 3

Department: Data Center and Network Solutions

Reports To: Department Director

Job Goal: Provide support to Region 4 ESC staff and district personnel with distance learning initiatives and technologies. Participate in projects and activities that advance Region 4’s distance learning goals and initiatives.

Education

• High School Diploma or GED

Certification

• Recent vendor specific certifications

Experience

• Two years of experience supporting and using audio/visual equipment and distance learning technologies, such as videoconferencing platforms, networking tools, and other productivity applications.


• Two years of experience troubleshooting, supporting, and using professional-grade audio-visual equipment


• One year of experience supporting large face-to-face, hybrid, and/or virtual conferences


• Three years of experience troubleshooting hardware and software within Windows 11, Google, and iOS environments


• Two years of experience developing training or help guides and materials for presenters on using conference technologies


• Experience supporting screen sharing technologies such as Apple TV, Barco Clickshare, Chromecast, and Miracast.

Special Knowledge and Skills

• Working proficiency in use of audio-visual (A/V), distance learning, online instruction, and videoconferencing tools


• Working proficiency in use of Microsoft Office 365, Google Workspace, and the iOS environment


• Strong grammar, writing, oral, communication, and collaboration skills


• Proficient in the creation of help guides and video tutorials


• Proficient in providing technical support on a variety of technology tools

Preferred Qualifications

• Bachelor's Degree


• Recent vendor-specific certifications - Microsoft, Google, Apple, Zoom, Canvas LMS


• Experience with Zoom, Teams, Canvas LMS. Administrator experience with these tools is a plus


• Experience writing or editing contracts desired


• Experience in supporting and maintaining Crestron systems including touch panels, soundbars, mic pods, and cameras.

Major Responsibilities

• Demonstrate proficiency with the use of a variety of technologies, including but not limited to distance learning, videoconferencing, and audio-visual technologies.


• Provide technical support and best practices on the use of hardware and software tools to internal and external customers, primarily in the areas of distance learning, videoconferencing, and audio-visual support.


• Problem- solve, research, and be a self-taught learner when addressing technical issues and fulfilling technology requests and services.


• Demonstrate collaboration, excellence, innovation, integrity, reliability, and a service mindset when assigned to different projects and tasks.


• Maintain hardware and software in the conference center, including but not limited to preventative maintenance on projectors, flat panels, podiums, kiosks, audio system and microphones, cabling and wireless display infrastructure.


• Create help guides on a variety of technology tools, including but not limited to distance learning, videoconferencing, and audio-visual technologies.


• Work collaboratively within a team environment as well as on individualized projects.


• Engage in professional development opportunities and attain certifications to stay current with specific knowledge and meet professional goals.


• Fulfill on- call rotational status for weekends, evenings, and holidays on an as needed basis.

Position Type: Full-Time

Salary: $73,491 to $88,013 Per Year

Job Requirements

• Citizenship, residency or work visa required