Technology Solutions Lead — Requirements & Automation

Pearson; Concord (NH); On-site; USD 90,000 - 100,000; Full time

Job summary

Pearson’s Technology Solutions Specialist leads business analysis for PPA system enhancements, product improvements, integrations, and reporting initiatives. You will partner with Product, Engineering, Data, QA, and operations to define requirements, document workflows, and ensure alignment to business outcomes.

You will manage ambiguity, ensure clear and actionable requirements, and contribute to backlog refinement, data alignment, and stakeholder reviews to drive successful delivery.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Typically 2-3 years of business analysis or related experience.
• Experience with Agile delivery, SDLC, Jira/Azure DevOps, Confluence/SharePoint, process mapping, and requirements lifecycle management.
• Experience with enterprise systems, integrations, APIs, reporting, SQL/data analysis or operational workflow analysis preferred.
• IIBA certification or Agile certification preferred but not required.

Responsibilities

• Lead requirements elicitation for initiatives, enhancements, and system changes.
• Translate business needs into functional and non-functional requirements, user stories, acceptance criteria, data mappings, and process flows.
• Use approved AI tools to accelerate requirement drafting, stakeholder synthesis, user story refinement, gap analysis, and process documentation.
• Use AI-supported data analysis to identify trends, anomalies, candidate workflows, bottlenecks, or reporting insights.
• Analyze current-state processes and recommend future-state improvements for efficiency and data consistency.
• Evaluate system impacts across Pearson applications, integrations, APIs, data stores, and reporting tools.
• Decompose requirements into backlog items, user stories, and technical tickets with teams.
• Facilitate backlog refinement, data alignment sessions, demos, and stakeholder reviews.
• Maintain documentation as a single source of truth: product/process docs, API notes, data mapping, decisions, assumptions, open questions.
• Communicate scope, risks, dependencies, trade-offs clearly to business and tech stakeholders.
• Identify opportunities for automation, workflow standardization, and AI-enabled improvements.
• Support validation readiness with clear requirements and acceptance criteria; QA/UAT responsibility shared.
• Identify processes for automation or AI-enabled improvement, especially for repetitive tasks.

Skills

Requirements elicitation

Translate business language into specs

Systems integrations & APIs

Data analysis

Stakeholder facilitation

Clear technical communication

Agile familiarity

Info security & privacy

Education

Bachelor’s degree in Business/IS/CS/Tech/Data Analytics or related

IIBA/Agile certification (preferred)

Tools

Jira

Azure DevOps

Confluence/SharePoint

Job description

Pearson’s Technology Solutions Specialist leads business analysis for PPA system enhancements, product improvements, integrations, and reporting initiatives. You will partner with Product, Engineering, Data, QA, and operations to define requirements, document workflows, and ensure alignment to business outcomes.

You will manage ambiguity, ensure clear and actionable requirements, and contribute to backlog refinement, data alignment, and stakeholder reviews to drive successful delivery.