Technology Services Lead - IT Operations & Security

TrulyHired; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Dublin City Schools is seeking a Coordinator of Technology Services to manage the IT operations team and ensure alignment with district objectives. The role focuses on software/hardware deployment, network stability and data privacy across multiple campuses.

Responsibilities include leading service delivery, overseeing infrastructure, and coordinating with district leadership to maintain high availability and robust security.

Qualifications

• Bachelor's degree or equivalent in technology-related field; business experience a plus.
• 5+ years leading design and support of enterprise IT infrastructures including up-time and operational stability.
• Experience as escalation point for production issues and disaster recovery planning.
• Experience managing help desk and application support functions.
• Experience in K-12 and/or not-for-profit sector desirable; SaaS experience a plus.

Responsibilities

• Develops and maintains network infrastructure and oversees IT customer service to drive technology services, security and data privacy.
• Leads IT customer service operations, systems administration, network operations, and physical infrastructure.
• Ensures district-wide networks are implemented, monitored and supported for maximum availability and reliability.
• Collaborates to improve service delivery processes including change, configuration, outage notification, incident reporting, metrics and RCA.
• Manages deployment processes to ensure secure, consistent production builds; hires and mentors staff.

Skills

Communication skills

Leadership experience

Network infrastructure

Disaster recovery

Data security

Customer service

Education

Bachelor's Degree in technology-related field

Tools

Databases

Spreadsheets

ITSM tools

Job description

Dublin City Schools is seeking a Coordinator of Technology Services to manage the IT operations team and ensure alignment with district objectives. The role focuses on software/hardware deployment, network stability and data privacy across multiple campuses.

Responsibilities include leading service delivery, overseeing infrastructure, and coordinating with district leadership to maintain high availability and robust security.