Student Worker - Junior Counselor – Special Project and Qualifying Specialists (NFWS)

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 16,531 - 22,041; Full time

Job summary

Grand Canyon Education is seeking Junior Counselors to support traditional and online student recruitment. You will engage prospective students and families by phone, guiding them through the admissions process and coordinating visits with Admissions Counselors.

The role requires strong communication, ability to work with university systems, and teamwork with campus departments. Onsite availability is required.

Qualifications

• Enrolled full-time in a bachelor’s or master’s program at GCU with required GPA.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office; comfortable with CRM and phone systems.

Responsibilities

• Build relationships with students and families by phone to guide admission processes.
• Use university systems to process information and communicate with prospective students.
• Coordinate visits and meetings for Admissions Counselors, onsite or virtual.
• Handle inquiries from prospective students and coordinate with campus departments.

Skills

Excellent communication skills

Verbal communication

Written communication

Microsoft Office proficiency

CRM systems

Education

GCU student in Bachelor's or Master's program

Tools

CRM QuickConnect

Jabber

Calabrio

Job description

The Junior Counselors (NFWS) will work as part of a team supporting the traditional ground campus at large enroll qualified students to attend. To do so, you must be able to interact well with potential students and in limited cases their families, and the administration at the student’s school over the telephone. This position will be heavily outbound in its efforts to help guide students and families through GCUs admission process. Grand Canyon Education (GCE) is seeking Junior Counselors (JC) to support the mission of Grand Canyon University through GCE's Student Contact Center.

Primary Responsibilities/Accountabilities/Essential Functions:

• Effectively builds relationships and trust over the phone with students, parents, or high school administrators, who may not be familiar with GCU while sharing their GCU student experience.
• Proficient use of University systems to execute multiple tasks for recruitment purposes including processing university information, communicating it with prospective students and families in an approachable/simplified manner to eliminate obstacles in the admissions process.
• Organizes time effectively so all prioritized work is completed in a timely manner and desired contact rates are achieved to ensure service quality.
• Discuss prospective student’s background, goals, and objectives to determine fit with GCU’s academic programs, while assisting with the collection of admissions paperwork and other documents so student milestones are achieved.
• Coordinate virtual and onsite visitations and meetings for University Admissions Counselors and at times transfer student inquiries to assigned counselor depending on their area of interest.
• May serve as the first point of contact for prospective students inquiring about various collegiate programs of study, while working in a team environment, often communicating with other campus departments and leadership.

MS Office CRM QuickConnect Jabber phone system Calabrio

Qualifications:

Ideal candidate is highly motivated, with a passion for student success and GCU’s Christian mission. Excellent communication skills.

Computer Skills:

Proficient with the Microsoft Office suite; other systems knowledge desired.

Writing and Communication Skills:

Ability to effectively communicate both verbally and in writing.

Monday - Saturday hours vary based on the semester and business needs. Monday-Thursday: 9:00 am – 7:00 pm, Friday: 9:00 am – 5:00 pm, Saturday 9am-1pm. Looking mostly for later afternoon shift availability.

Experience/Education:

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.
• You may be subject to termination if you fall below the minimum requirements.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2027

Manager: Student Contact Center – Assistant Director

*Must be able to work 100% onsite*

At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.