Student Worker - Junior Counselor

GRAND CANYON UNIVERSITY; Phoenix (AZ); On-site; USD 19,286 - 24,796; Full time

Job summary

Grand Canyon University seeks Junior Admission Support Counselors to support student recruitment and enrollment. You will work with a team of University Admissions Counselors to assist with registration and admissions paperwork, while coordinating virtual and onsite visitations for counselors.

Ideal candidates are highly motivated, with strong communication skills and the ability to multitask across multiple recruitment activities and systems.

Qualifications

• Excellent communication skills with the ability to multitask.
• Must be enrolled full-time as a bachelor’s or master’s student.
• Experience with university systems is a plus.

Responsibilities

• Build relationships with students, parents, and high school admins over the phone.
• Proficient use of university systems to assist recruitment tasks.
• Organize time to meet contact and service quality goals.
• Guide prospective students through the free application and enrollment process.
• Coordinate virtual and onsite meetups for admissions counselors.
• Be the first point of contact for inquiries about programs.

Skills

Excellent communication

Multitasking

Motivated

Student-focused

Education

Full-time student (Bachelor's or Master's)

Tools

MS Office

CRM

Quick Connect

Jabber

Calabrio phone system

Job description

Position Summary

Grand Canyon Education (GCE) is seeking Junior Admission (NFWS) Support Counselors (JC) to reinforce the mission of Grand Canyon University through GCE's Student Contact Center. Junior Counselors will work closely with full-time University Admissions Counselors to assist with student registration, while providing additional assistance to support various student recruiting activities.

Primary Responsibilities

• Effectively builds relationships and trust over the phone with students, parents, or high school administrators, who may not be familiar with GCU while sharing their GCU student experience.


• Proficient use of University systems to execute multiple tasks for recruitment purposes.


• Organizes time effectively so all prioritized work is completed in a timely manner and desired contact rates are achieved to ensure service quality.


• Guiding prospective students through the free application and enrollment process to eliminate any obstacles or misunderstandings in the admissions process while assisting with the collection of admissions paperwork and other documents so student milestones are achieved.


• Coordinate virtual and onsite visitations and meetings for University Admissions Counselors.


• May serve as the first point of contact for prospective students inquiring about various collegiate programs of study while working directly with local and out of state potential students who have either graduated High School or are approaching their graduation date.

Equipment Used and Responsibility

• MS Office


• CRM


• Quick Connect


• Jabber


• Phone System Calabrio

Qualifications

Ideal candidate is highly motivated, with a passion for student success and GCU’s Christian mission.

Excellent communication skills with a strong ability to multitask throughout your shift.

Computer Skills

Proficient with Microsoft Office suite; other systems knowledge desired.

Writing and Communication Skills

Ability to effectively communicate both verbally and in writing.

Working Hours

Monday - Saturday hours vary based on the semester and business needs. Hours of operation are typically Monday-Thursday: 9:00 am – 7:00 pm, Friday: 9:00 am – 5:00 pm, Saturday 9am-1pm with most positions staffed for our later afternoon shifts.

Experience/Education

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student (online or campus) in a Bachelor’s program or Master’s program.


• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.


• Maintain good financial and academic (SAP) standing with the University.


• You may be subject to termination if you fall below the minimum requirements.

Physical Requirements

Sitting: 6 - 8 hours a day depending on your work schedule.

Standing: 2-4 hours

Walking: 2 hours

Bending: Rarely

Squatting: Rarely

Pay Rate

Minimum Wage

Anticipated End Date

June 30, 2025

Manager

Student Contact Center – Assistant Director

Notes

*Must be able to work 100% onsite*

Company Culture

At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth.

Background Check

Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check.

About Grand Canyon University

Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally.