Technology Services Administrator (San Diego)

Prosum; San Diego (CA); On-site; USD 85,000 - 95,000; Full time

Job summary

Prosum is seeking a Technology Services Administrator for our San Diego office to provide expert onsite IT support for attorneys and staff in a Microsoft 365/Windows 11 environment.

You will manage escalated tickets, support video conferences and meetings, and maintain AD security groups, MDM, and document management systems like iManage and NetDocs. This is an onsite, Monday–Friday role with occasional after-hours work.

Qualifications

• 3+ years IT experience in legal or professional services.
• Strong knowledge of Windows 11, Office 365, Active Directory, and printer troubleshooting.
• Experience supporting attorneys or client-facing professionals.
• Excellent interpersonal and communication skills.
• Hands-on familiarity with iPhone/Android support, conference room tech, and AD.

Responsibilities

• Deliver white-glove end-user IT support in a Microsoft 365/Windows 11 environment.
• Handle escalated service tickets and provide expert troubleshooting.
• Support video conferences, webinars, and high-stakes meetings.
• Maintain AD security groups, MDM, and document management systems (iManage, NetDocs).
• Participate in IT projects and infrastructure upkeep.

Skills

Windows 11

Office 365

Active Directory

Printer troubleshooting

iPhone/Android support

Conference room tech

End-user support

Client-facing support

Tools

iManage

NetDocs

Job description

## Technology Services Administrator (San Diego)**San Diego,CA92101**Employment Type:PermJob Number: 25493Remote Options: No## Job Description**Technology Services Administrator** *Salary Range: $85k to $95k* This is your chance to step into a *critical* onsite IT role at our client's Del Mar office and directly support the infrastructure that powers world-class legal operations. **About the Role:** We' are looking for a **Technology Services Administrator (Desktop Support professional)** who thrives in a fast-paced, professional services environment. In this role, you'll be the go-to onsite IT expert, supporting attorneys and staff with end-user systems, meeting technologies, and infrastructure maintenance. **What You’ll Do:** * Deliver white-glove support for users in a Microsoft 365/Windows 11 environment* Handle escalated service tickets and provide expert-level troubleshooting* Support video conferences, webinars, and high-stakes meetings* Maintain AD security groups, MDM, document management systems (iManage, NetDocs)* Participate in IT projects and infrastructure upkeep* Work *fully onsite*, Monday–Friday in a polished professional office* Be available for occasional after-hours emergencies and light travel between local offices **What You Bring:*** 3+ years of IT experience in **legal or professional services** (this is a must!)* Strong knowledge of Windows 11, Office 365, Active Directory, and printer/device troubleshooting* Experience supporting attorneys or client-facing professionals* Stellar interpersonal and communication skills* Hands-on familiarity with iPhone/Android support, conference room tech, and AD **Location:** San Diego, CA (onsite, M–F) **Travel:** Light, ~10% between Downtown San Diego and Del Mar