Technology Service Technician: IT Support & Hardware Repair

TUSCOM; Alabama; On-site; USD 42,000 - 56,000; Full time

Job summary

TUSCOM in Tuscaloosa, AL is seeking a Technology Service Technician to deliver excellent service and support to a diverse client base. You will diagnose and repair computer hardware, software, and peripherals, with an emphasis on timely problem resolution and customer satisfaction.

The role requires the ability to multitask across multiple service scenarios in a collaborative service center environment.

Qualifications

• Experience in customer support and relations.
• Ability to troubleshoot and diagnose hardware and software issues.
• Willingness to learn new products and solutions.

Responsibilities

• Provide friendly, prompt, professional customer service.
• Troubleshoot, diagnose, and repair software and hardware issues.
• Maintain documentation and communication with clients and Tech Manager.
• Keep workspace organized and adhere to service policies.

Skills

Customer support

Troubleshooting

Hardware repair

Diagnostics

Multi-tasking

Tools

Software knowledge

Job description

TUSCOM in Tuscaloosa, AL is seeking a Technology Service Technician to deliver excellent service and support to a diverse client base. You will diagnose and repair computer hardware, software, and peripherals, with an emphasis on timely problem resolution and customer satisfaction.

The role requires the ability to multitask across multiple service scenarios in a collaborative service center environment.