Technology Service Technician

TUSCOM; Tuscaloosa (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Job summary

A local technology service provider in Tuscaloosa is seeking a Technology Service Technician to handle customer issues, perform computer diagnostics, and ensure quality support in a collaborative workspace. Ideal candidates will have experience in troubleshooting computer hardware and software, possess strong multi-tasking skills, and demonstrate excellent customer service. The position offers competitive pay and a supportive work culture focused on teamwork and continuous learning.

Qualifications

• Experience in computer troubleshooting and repair is essential.
• Ability to learn new products and services in a timely manner.
• Knowledge of current technology and solutions.
• Demonstrated commitment to customer service and teamwork.

Responsibilities

• Deliver excellent service and support to customers.
• Conduct troubleshooting and repairs promptly and professionally.
• Complete work orders and communicate effectively with clients.
• Attend required technical trainings and pursue certifications as needed.

Skills

Customer support

Troubleshooting

Problem diagnosis

Hardware repair

Multitasking

Multi-tasking

Windows

Microsoft Office

Customer relations

Tools

Windows 10

Microsoft Office

Advanced threat detection

Threat protection tooling

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development

  About Us and This Position

  Founded in 1989, our local business has developed a reputation for excellence in Tuscaloosa and beyond. We work with a multitude of corporations, medical practices, insurance companies, banks, industrial manufacturing plants, local governments, and hundreds of small businesses. Our key employees have been with us for over 25 years, and our key technicians have been with us over 15 years. A Technology Service Technician is required to diligently execute the Service Center duties described below. The position emphasizes skill sets in the areas of customer support & relations, software and hardware troubleshooting and resolution, problem diagnosis, and hardware repair and replacement, within a service center environment. The Technician’s primary role will be to provide excellent service and support to our many customers. The Technician should have experience in computer troubleshooting and repair and should be willing and able to absorb more information about, and develop skills pertaining to, diagnosing and repairing computers. The Technology Service Technician focus is on resolving issues with software, computer hardware and peripherals. The Technology Service Technician must have multi-tasking skills, handling multiple trouble shooting and general service scenarios at the same time.

  Customer Service & Relations

  • Ensure all customers are assisted in a friendly, prompt, professional and ethical manner
  • Ability to conduct troubleshooting, diagnostics, and repairs in a manner that reflects an outstanding client experience and efficient, productive customer service.

  Training & Support

  • Provide Product troubleshooting, diagnosis, and repair on (but not limited to) the following products:
  • Windows 10, 11
  • Microsoft Office, 365, OneDrive and various Microsoft solutions.
  • Advanced threat protection and detection.
  • Attend all required technical training on Microsoft software and other platform solutions we implement, achieving certifications where required.

  Accountability

  • Complete work orders in a timely manner with good communication to both the clients and Tech Manager
  • Conduct service policies and procedures accurately
  • Meet standards for communication, timeliness, and quality
  • Maintain a clean and organized workspace environment
  • Involve supervisors quickly when technical support problems are not getting resolved
  • Be a positive support and help to staff team and management.
  • Look for opportunities to better the company and the customer experience
  • Assure the quality experience of our customers
  • Protect the company against fraudulent and harmful activities
  • Other duties as assigned

  Requirements

  • Understanding of computer hardware, laptop, desktop and virtual computers.
  • Ability and willingness to learn new products and services in a timely manner
  • Knowledgeable and willing to learn current and future technology and solutions
  • We offer great benefits and competitive pay. We pride ourselves on excellent customer service in a supportive, teamwork-focused environment