Technology Process Optimization Lead | AI-Driven Ops Transformation

Vizient, Inc; Chicago (IL); On-site; USD 102,400 - 179,000; Full time

Job summary

Vizient, Inc. in Chicago seeks a leader to drive process improvement and operational optimization across the organization.

You will partner with product, engineering, and operations to assess current-state operations, identify opportunities, and design scalable technology solutions that align with business needs and goals. Using data, analytics, automation, workflow technologies, and AI-enabled capabilities, you will deliver measurable outcomes, guide teams through implementation and change, and

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 5+ years of relevant experience.
• Experience leading process improvement, operational excellence, transformation, or consulting initiatives with measurable outcomes.
• Strong facilitation, communication, presentation, and stakeholder management skills.
• Experience with Lean, Agile, Six Sigma, change management, or related continuous improvement methodologies highly preferred.
• Ability to analyze complex business challenges and develop scalable, data-driven solutions.
• Experience leveraging automation, workflow technologies, analytics, or AI-enabled tools to improve operational performance highly preferred.
• Proven ability to influence cross-functional stakeholders and lead medium-to-high complexity initiatives with limited oversight.

Responsibilities

• Lead end-to-end process improvement and operational optimization initiatives.
• Conduct current-state assessments and identify strategic opportunities to improve efficiency, effectiveness, and user experience.
• Design future-state workflows, operating models, governance structures, and optimization strategies.
• Define KPIs, success metrics, and reporting frameworks to measure performance and impact.
• Develop and execute implementation plans, including stabilization and continuous improvement activities.
• Identify opportunities to leverage automation, workflow technologies, and AI-enabled solutions to enhance business processes.
• Partner with technical teams to align operational requirements with system capabilities and technology roadmaps.
• Facilitate stakeholder workshops, alignment sessions, and change adoption activities to support outcomes.
• Manage project risks, dependencies, escalations, and issue resolution while ensuring delivery objectives are achieved.
• Mentor consultants and associate consultants, sharing best practices and project delivery expertise.

Skills

Process improvement

Stakeholder management

Facilitation

Communication

Presentation

Lean

Agile

Six Sigma

Change management

Data-driven decisions

Automation / AI tools

Cross-functional collaboration

Education

Bachelor's degree

Advanced degree

Job description

Vizient, Inc. in Chicago seeks a leader to drive process improvement and operational optimization across the organization.

You will partner with product, engineering, and operations to assess current-state operations, identify opportunities, and design scalable technology solutions that align with business needs and goals. Using data, analytics, automation, workflow technologies, and AI-enabled capabilities, you will deliver measurable outcomes, guide teams through implementation and change, and