Digital Transformation Process Architect

Jobtailor; Arizona; On-site; USD 60,000 - 85,000; Full time

Job summary

Jobtailor is seeking a proactive Technical Support and Systems Administrator to join our US-based team in Arizona. You will maintain digital trackers, data governance, user access provisioning, and cross-regional support across Smartsheet, SharePoint, and Microsoft 365.

You will triage tickets, document issues, and partner with engineering and product teams to improve workflows. Strong Excel, data validation, and bilingual English-Spanish communication are highly valued.

Qualifications

• 1–3 years in a technical support, system administration, data analyst, or IT-adjacent operational role.
• Proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, MS Lists.
• Experience working with global or cross-regional teams in a multinational corporate environment.
• Strong analytical mindset for diagnosing technical and data issues in digital workflows.
• Highly organized with ability to manage multiple requests and prioritize in a fast-paced setting.
• Meticulous data validation, user record management, access provisioning, and system auditing.
• Clear, professional communication for non-technical users.
• Authorized to work in the United States without visa sponsorship.
• Bilingual English and Spanish preferred; Portuguese a plus.
• Strong Smartsheet skills: sheets, forms, reports, dashboards.
• Experience with ticketing systems like ServiceNow, Jira, or custom queues.

Responsibilities

• Perform daily preventative maintenance monitoring across digital trackers, Smartsheet workspaces, and SharePoint platforms.
• Triage, troubleshoot, and resolve user-submitted support tickets across supported processes and apps.
• Act as regional SME, assisting non-technical users with digital workflows and tools.
• Identify, document, and elevate system bugs or recurring issues to senior teams.
• Process data correction requests to ensure reporting accuracy.
• Maintain and update reference data, dropdowns, and metadata across platforms.
• Conduct regular data audits for governance and compliance alignment.
• Process user access and license requests per security protocols.
• Conduct regular access reviews and revoke access for offboarded users.
• Collaborate with regional teams to resolve tech issues and govern user data.
• Support users across multiple regions and languages.

Skills

Microsoft 365 Proficiency

Smartsheet Expertise

Technical Support Experience

Data Analysis Skills

Bilingual English & Spanish

Education

Bachelor’s degree in Information Systems / Computer Science / Business Analytics

Tools

Smartsheet

ServiceNow

Jira

MS Teams

Outlook

SharePoint

MS Lists

Job description

• Perform daily preventative maintenance monitoring across all active digital trackers, Smartsheet workspaces, and SharePoint platforms
• Triage, troubleshoot, and resolve user-submitted support tickets across supported operational processes and work applications
• Act as the regional subject matter expert, assisting non-technical users with digital workflows and tools
• Identify, document, and elevate system bugs or recurring performance issues to senior engineering and product teams
• Process data correction requests across active trackers and submission workflows to ensure reporting accuracy
• Maintain and update reference data, dropdown configurations, and metadata properties across platforms
• Perform routine data audits for alignment with regional data governance and compliance policies
• Process user access and platform license requests, ensuring timely and accurate provisioning in accordance with security protocols
• Conduct regular access reviews, keeping permissions current and revoking access for offboarded users
• Partner with operational teams across corporate real estate functions to resolve technical issues, manage approval workflows, and govern user data
• Support users across multiple regions and languages

Requirements

• 1–3 years of prior experience in a technical support, system administration, data analyst, or IT‑adjacent operational support role
• High proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, and MS Lists
• Demonstrated experience working with global or cross‑regional teams in a multicultural, multinational corporate environment
• Strong analytical mindset with the ability to diagnose technical and data‑related issues across complex digital workflows
• Highly organized with the ability to manage multiple concurrent requests and prioritize effectively in a fast‑paced environment
• Meticulous attention to detail in data validation, user record management, access provisioning, and system auditing
• Clear and professional communication skills, with the ability to translate technical instructions into simple guidance for non‑technical users
• Must be authorized to work in the United States without visa sponsorship
• Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related technical field (preferred)
• Bilingual proficiency in English and Spanish (Portuguese is considered a strong asset) (preferred)
• Strong proficiency in Smartsheet including sheets, forms, reports, and dashboards (preferred)
• Experience working with ticketing systems such as ServiceNow, Jira, or custom support queues (preferred)

Core Competencies

Demonstrates expertise in technical support and system administration, with a strong focus on data management, user access provisioning, and compliance with governance policies. Proficient in Microsoft 365 tools and Smartsheet, with the ability to communicate effectively across multicultural teams.

Highest-signal resume keywords

• Microsoft 365 Proficiency
• Smartsheet Expertise
• Technical Support Experience
• Data Analysis Skills
• Bilingual Proficiency in English and Spanish

ATS Optimization Keywords

Hard Skills

• Data Validation
• User Record Management
• Access Provisioning
• System Auditing
• Advanced Excel Formulas
• Troubleshooting
• Data Correction
• Digital Workflow Management
• Ticketing Systems Experience
• Metadata Management

Soft Skills

• Analytical Mindset
• Organizational Skills
• Attention to Detail
• Clear Communication
• Prioritization Skills

Industry Keywords

• Data Governance
• Compliance Policies
• Operational Support
• Multicultural Environment
• Technical Workflows

Tools & Technologies

• Smartsheet
• ServiceNow
• Jira
• Microsoft Teams
• Microsoft Outlook
• Microsoft SharePoint
• MS Lists