Technology & Makerpace Assistant

Waltham; Waltham (MA); On-site; USD 41,000 - 51,000; Part time

Job summary

The Waltham Public Library is seeking a Technology Assistant to support the Head of Technology, maintain the library website, troubleshoot a variety of tech issues, and assist patrons with computer literacy. The role involves helping with digital materials, researching information, and providing general desk support in a busy urban library setting.

Part-time position, 19 hours per week, with mornings, one evening per week, and at least one weekend per month.

Qualifications

• Associates Degree or 2 years of post-high school education.
• Strong interest in working with computers, networks, hardware and software.
• Experience with the public and ability to handle stress with tact and courtesy.

Responsibilities

• Assist Head of Technology by maintaining the library website and troubleshooting tech issues.
• Help patrons with computer literacy and research materials and information.
• Lead Maker classes and assist with digital materials, phone triage, and desk duties.

Skills

Customer service

Computer literacy

Public interaction

Problem solving

Education

Associates Degree or 2 years of post-high school education

Tools

III Sierra software

Microsoft Office

Google Workspace

WordPress

Adobe Creative Cloud

Job description

The Waltham Public Library is seeking a Technology Assistant to support the Head of Technology, maintain the library website, troubleshoot a variety of tech issues, and assist patrons with computer literacy. The role involves helping with digital materials, researching information, and providing general desk support in a busy urban library setting.

Part-time position, 19 hours per week, with mornings, one evening per week, and at least one weekend per month.