Technology & Infrastructure Support Lead

Little Rapids Corporation; Northeast Area (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Little Rapids Corporation in Green Bay, WI, is seeking an Infrastructure & Technology Support Manager to lead end-user computing, service delivery, and associate technology experience across all locations.

In this role you will manage a team of Technology Support Specialists, set hardware standards, triage issues, and collaborate with Systems Administrators on deployments, cybersecurity, and incident response while driving improvements in onboarding and knowledge sharing.

Qualifications

• Bachelor's degree in Information Systems, Information Technology, or related field preferred.
• 7+ years of progressive technology support, systems administration, or infrastructure experience.
• 3+ years of leadership, mentorship, or supervisory experience strongly preferred.
• Experience leading desktop support, end-user technology, or service delivery functions.
• Experience partnering with infrastructure, systems administration, and cybersecurity teams.
• Microsoft, ITIL, cybersecurity, or networking certifications preferred.

Responsibilities

• Direct people manager for Technology Support Specialists, owning performance management, coaching, development planning, and day-to-day work assignment and prioritization for the team.
• Own the overall Little Rapids’ associate technology experience and end-user computing standards.
• Manage ticket queues, escalations, SLAs, and service delivery performance.
• Own hardware lifecycle, device standards, deployment, and inventory practices.
• Serve as first-line triage for infrastructure, network, server, and endpoint issues.
• Partner with Systems Administrators on deployments, upgrades, and operational readiness.
• Provide support, usability, and adoption input into infrastructure decisions.
• Support vulnerability remediation and endpoint cybersecurity efforts.
• Participate in incident response and technology recovery activities.
• Maintain support documentation, SOPs, and knowledge management resources.
• Ensure successful onboarding and technology orientation for new associates.
• Manage support-related vendors, tools, and service providers.
• Provide peer-level technical mentorship and knowledge sharing with Systems Administrators.

Skills

Technology support leadership

Customer-service orientation

Infrastructure knowledge

Team coaching

Communication skills

Education

Bachelor's degree in Information Systems or related field

7+ years of progressive technology support experience

Leadership/mentorship experience

Tools

Microsoft certifications

ITIL certification

Cybersecurity certifications

Networking certifications

Job description

Little Rapids Corporation in Green Bay, WI, is seeking an Infrastructure & Technology Support Manager to lead end-user computing, service delivery, and associate technology experience across all locations.

In this role you will manage a team of Technology Support Specialists, set hardware standards, triage issues, and collaborate with Systems Administrators on deployments, cybersecurity, and incident response while driving improvements in onboarding and knowledge sharing.