IT Manager - Grand Rapids MI

Applied Innovation; Grand Rapids (MI); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, life insurance

401(k) with company match

Onsite fitness center

Paid vacation and holidays

Paid volunteer time

Professional growth opportunities

Job summary

Riordan Management in Grand Rapids seeks an experienced IT Manager to provide strategic leadership and hands-on oversight of the organization’s technology environment. You will manage infrastructure, cybersecurity, end-user support, and IT service delivery while guiding a team of IT professionals to ensure reliable and scalable solutions aligned with business growth.

The role requires 10+ years in IT leadership, a bachelor’s degree or equivalent, and a track record of managing enterprise systems

Qualifications

• Bachelor’s degree or equivalent professional experience required.
• 10+ years of progressive IT or leadership experience.
• Experience managing enterprise infrastructure, cloud technologies, cybersecurity programs, and IT service delivery.
• Experience supervising technical teams and cross-functional projects.
• Experience leading IT teams in multi-site, multi-state environments.

Responsibilities

• Lead, mentor and develop a team of IT professionals and build talent pipelines.
• Manage vendor relationships, contracts, and technology investments with a roadmap and budget.
• Ensure high-quality technical support and drive continuous improvement of help desk operations.
• Establish IT policies, standards and procedures and audit for compliance.
• Oversee system upgrades, deployments, infrastructure refreshes and site expansions.
• Lead technology projects from planning through implementation within scope and budget.
• Manage enterprise networks, cloud, telecommunications, and endpoints; ensure DR/BCP readiness.
• Drive cybersecurity strategy, awareness training, and compliance initiatives.
• Proactively address issues and launch new projects; update procedures as needed.

Skills

Leadership

IT Management

Strategic IT Planning

Infrastructure Management

Cybersecurity Programs

Vendor Management

Education

Bachelor’s degree in IT/CS or related

Job description

We're seeking an experienced IT Manager to provide strategic leadership, operational management, and continuous improvement of the organization's technology environment. This role oversees all aspects of infrastructure, cybersecurity, end-user support, telecommunications, enterprise applications and IT service delivery. The IT Manager leads a team of IT professionals who ensure reliable, secure, and scalable technology solutions that support business growth and operational excellence.

Duties & Responsibilities

• Lead, mentor and develop a team of IT professionals. Continue to build a pipeline of IT talent to meet business needs. Follow Riordan Management processes.
• Manage vendor relationships, contracts, and technology investments to create a roadmap and budget that aligns to company objectives.
• Ensure delivery of high-quality technical support to employees in a “fast-friendly-amazing” way. Drive continuous improvement of help desk operations and user experience.
• Establish and maintain IT policies, standards and procedures. Conduct routine auditing of these to ensure they are being followed and provide corrective action if required.
• Manage system upgrades, software deployments, infrastructure refreshes, acquisitions, and site expansions.
• Lead technology projects from planning through implementation. Ensure projects have necessary planning and resource allocation to ensure they are completed on time, within scope and within budget.
• Oversee enterprise-wide network, server, cloud, telecommunications, and endpoint environments. Manage disaster recovery, business continuity, backup, and resiliency programs to ensure high availability and performance of critical business systems.
• Lead cybersecurity strategy, security awareness training, and compliance initiatives. Implement security controls and processes to ensure protection of company data, systems and intellectual property.
• Be a problem-seeker and proactively address issues, launch new projects and create/update procedures/policies as needed.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Information Systems, or related field; or equivalent professional experience.
• 10+ years of progressive IT or leadership experience.
• Experience managing enterprise infrastructure, cloud technologies, cybersecurity programs, and IT service delivery.
• Experience supervising technical teams and cross-functional projects.
• Experience leading a team of IT employees in support of a large, multi-site, multi-state company.

What We Offer

• Medical, dental, and life insurance on your 31 st day of employment.
• Short-term disability.
• Paid vacation and holidays.
• Paid volunteer time.
• 401(k) retirement plan with company match program.
• Onsite fitness center.
• Opportunities for professional growth and advancement.