Information Technology Support Engineer

TECEZE; Wauwatosa (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading global tech organization is hiring an experienced IT Support Engineer in Wauwatosa, WI. The role includes providing L2/L3 support for local infrastructure and users, troubleshooting systems on the shop floor, and managing hardware lifecycles. Candidates should be proactive, have strong troubleshooting skills, and experience with Microsoft Intune and SCCM. This position offers the opportunity to work on high-profile projects in a dynamic environment.

Qualifications

• Experience providing L2/L3 support for Windows and macOS systems.
• Ability to troubleshoot issues on fabrication and paint shop floor systems.
• Familiarity with SCCM and Microsoft Intune for endpoint management.

Responsibilities

• Provide hands-on support for local infrastructure and end users.
• Deliver onsite support for network changes and hardware installations.
• Monitor service performance and adhere to IT operational standards.

Skills

L2/L3 IT support

Troubleshooting

Microsoft Intune configurations

SCCM environments

Printer and scanner management

Job description

🚀 New Opportunity – IT Support Engineer 🚀

We’re working with a leading global tech organization that is looking for an experienced IT Support Engineer to join their in Wauwatosa, WI.

Overview

We are looking for a dedicated and proactive On‑Site IT Support Engineer (L2/L3) to provide hands‑on support for local infrastructure, end users, and mission‑critical systems. This role ensures stable IT operations, service continuity, and rapid resolution of complex incidents during the designated support period.

Key Responsibilities

• Provide L2/L3 IT support for office users and manufacturing shop‑floor systems across multiple plant locations
• Troubleshoot and resolve issues related to Office, Fabrication, and Paint Shop floor applications and systems
• Deliver onsite support for network changes, infrastructure updates, and hardware installations
• Support and maintain SCCM environments, including imaging, software deployment, and patching
• Assist with Microsoft Intune configurations, endpoint compliance, and device management
• Ensure timely vulnerability remediation for shop‑floor machines, workstations, and endpoints
• Manage hardware lifecycle operations, including device provisioning, shipments, replacements, and returns
• Configure, manage, and troubleshoot printers, scanners, and peripheral devices
• Perform patching and system update activities in line with security and operational standards
• Participate in plant leadership meetings and weekly change management (CAB) calls
• Maintain accurate service desk documentation, SOPs, and end‑user guides
• Monitor service performance and adhere to IT operational standards, SLAs, and service objectives
• Escalate critical incidents to Plant Leadership and the Major Incident Management (MIM) team
• Coordinate with onsite hardware vendors and service partners to resolve issues and complete deployments

Qualifications & Skills

• Troubleshoot and resolve issues across Office, Fabrication, and Paint Shop floor systems
• Provide user and system support across Syncreon, CLI, and other plant locations
• Deliver onsite support for network changes and infrastructure updates
• Support SCCM environments and assist with Microsoft Intune configurations
• Ensure timely remediation of security vulnerabilities on shop‑floor machines and workstations
• Manage hardware lifecycle activities, including device shipments and returns
• Configure, manage, and troubleshoot printers and scanners
• Provide L2/L3 support for Windows, macOS, and core infrastructure services
• Participate in plant leadership meetings and weekly change management calls
• Support patching and system update activities across environments
• Adhere to established operational standards, processes, and service level objectives (SLOs)
• Maintain accurate service desk and end‑user documentation
• Escalate major incidents to Plant Leadership and the MIM team during service interruptions
• Coordinate with onsite hardware vendors to resolve issues and complete deployments

Why Apply?

This is a fantastic chance to work on a high‑profile project in Wauwatosa, WI.