Technology & Implementation Specialist

Quest Financial; Sandy Springs (GA); Remote; USD 75,000 - 85,000; Full time

Job summary

Quest Financial is seeking a Benefits Technology & Implementation Specialist to support benefits administration platforms, configurations, and integrations with payroll providers. The role focuses on technical troubleshooting and efficient system implementations.

The ideal candidate will manage data integrations, resolve complex issues, and collaborate with vendors and internal teams. Remote-friendly with potential direct-hire flexibility for experienced professionals.

Qualifications

• Experience with benefits administration technology, HRIS platforms, payroll integrations, or related systems.
• Hands-on experience implementing, configuring, supporting, or troubleshooting business systems.
• Experience with bswift, Employee Navigator, or similar benefits administration platforms strongly preferred.
• Familiarity with payroll systems such as ADP, Paylocity, Paycom, Paycor, or comparable platforms is a plus.
• Understanding of employee benefits administration, benefits data, or medical EDI processes preferred.
• Strong Excel and Microsoft Office skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong communication skills with the ability to work collaboratively with internal teams and external vendors.
• Ability to independently research technical issues, learn new platforms quickly, and manage competing priorities.

Responsibilities

• Serve as a technical resource for benefits administration platforms, including bswift, Employee Navigator, and related systems.
• Support implementation, configuration, maintenance, and troubleshooting of benefits administration systems.
• Manage and troubleshoot integrations between benefits platforms and payroll systems, ensuring accurate data transmission.
• Partner with account managers to resolve complex technical issues and support client implementations.
• Investigate data discrepancies, system errors, and integration challenges, coordinating with vendors and internal teams as needed.
• Support electronic data interchange (EDI) processes related to employee benefits.
• Assist with resolving issues involving benefits elections, payroll deductions, and employee data.
• Develop a strong understanding of existing systems and help identify opportunities to streamline processes and improve efficiency.
• Serve as a knowledgeable resource to internal team members on system functionality and technical problem-solving.

Skills

Benefits tech

HRIS

Payroll integrations

bswift

Employee Navigator

Excel

Analytical

Troubleshooting

Communication

Project coordination

Education

Tools

bswift

Employee Navigator

ADP

Paylocity

Paycom

Paycor

Job description

Position: Benefits Technology & Implementation Specialist

Quest Financial is partnering with an established employee benefits organization seeking a Benefits Technology & Implementation Specialist to support its growing benefits administration and technology needs.

Location

Atlanta, GA (Fully Remote)

Compensation

$75,000–$85,000, depending on experience

Employment Type: Direct Hire / Full-Time (contract or consulting arrangements may also be considered)

This position will serve as a technical resource for the team, focusing on benefits administration platforms, system implementations, troubleshooting, and integrations with payroll providers.

The ideal candidate will have a strong understanding of benefits technology, experience navigating complex system configurations, and the ability to independently identify and resolve technical challenges. Experience with bswift or Employee Navigator is highly desirable, although candidates with transferable HRIS, benefits, or payroll systems implementation experience will also be considered.

Key Responsibilities

• Serve as a technical resource for benefits administration platforms, including bswift, Employee Navigator, and related systems.
• Support implementation, configuration, maintenance, and troubleshooting of benefits administration systems.
• Manage and troubleshoot integrations between benefits platforms and payroll systems, ensuring accurate data transmission.
• Partner with account managers to resolve complex technical issues and support client implementations.
• Investigate data discrepancies, system errors, and integration challenges, coordinating with vendors and internal teams as needed.
• Support electronic data interchange (EDI) processes related to employee benefits.
• Assist with resolving issues involving benefits elections, payroll deductions, and employee data.
• Develop a strong understanding of existing systems and help identify opportunities to streamline processes and improve efficiency.
• Serve as a knowledgeable resource to internal team members on system functionality and technical problem-solving.

Qualifications

• Experience working with benefits administration technology, HRIS platforms, payroll integrations, or related systems.
• Hands-on experience implementing, configuring, supporting, or troubleshooting business systems.
• Experience with bswift, Employee Navigator, or similar benefits administration platforms strongly preferred.
• Familiarity with payroll systems such as ADP, Paylocity, Paycom, Paycor, or comparable platforms is a plus.
• Understanding of employee benefits administration, benefits data, or medical EDI processes preferred.
• Strong Excel and Microsoft Office skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong communication skills with the ability to work collaboratively with internal teams and external vendors.
• Ability to independently research technical issues, learn new platforms quickly, and manage competing priorities.

Ideal Candidate

The ideal candidate enjoys working with technology and solving complex problems. They are comfortable learning new systems, investigating integration issues, and serving as a go-to resource for colleagues.

This is an excellent opportunity for someone who wants to apply their technical expertise in benefits administration while helping an organization strengthen and expand its systems capabilities.