Technology Implementation & Data Analyst

Graham Personnel Services; Greensboro (NC); On-site; USD 75,000 - 90,000; Full time

Job summary

Graham Personnel Services is seeking a Technology Implementation & Data Analyst to lead deployment, optimization, and adoption of business technologies, including ATS, CRM, HRIS, and BI dashboards. This role serves as the liaison between business leaders, software vendors, and IT partners to ensure efficient implementation and data-driven decision making.

You will develop dashboards and analytics to drive strategic insights and collaborate with stakeholders to improve processes, productivity,

Qualifications

• Bachelor's degree or higher in Information Technology, Business, Project Management, or a related field preferred.
• Experience leading software implementations, technology projects, or business systems initiatives.
• Strong project management, organizational, and stakeholder management skills.
• Familiarity with ATS, HRIS, CRM, payroll, or workforce management systems preferred.
• Knowledge of Power BI or similar dashboard development tools.

Responsibilities

• Lead the implementation and rollout of business software, platforms, and system upgrades.
• Manage project timelines, testing, training, communications, and post-launch support.
• Partner with vendors, consultants, and internal stakeholders to ensure successful delivery.
• Identify opportunities to automate processes and improve operational efficiency.
• Support and optimize Microsoft 365, ATS, CRM, HRIS, payroll, and workforce management systems.
• Coordinate system integrations, data migrations, and technology enhancements.
• Develop SOPs, training materials, and user documentation.
• Lead change management to maximize adoption and utilization of technology solutions.
• Design, develop, and maintain dashboards, scorecards, and KPI reporting for leadership.
• Build reports using ATS, HRIS, payroll, recruiting, sales, and operations data.
• Analyze trends in recruiting performance, fill rates, retention, turnover, revenue, client performance, and productivity.
• Develop automated reporting solutions to improve visibility and reduce manual reporting.
• Present findings and actionable insights to leadership.
• Support forecasting, workforce planning, and strategic initiatives through data analysis.

Skills

Project management

Stakeholder management

Data analysis

Process improvement

Vendor coordination

Education

Bachelor's degree in Information Technology, Business, Project Management, or related field

Tools

Power BI

Microsoft 365

ATS

HRIS

CRM

Job description

Technology Implementation & Data Analyst

Reports to: VP of Enterprise Performance.

Status: Regular Full time.

Pay Rate: $75,000-$90,000.

FLSA status: Salary Exempt.

Job Summary

We are seeking a highly organized and solutions-oriented Technology Implementation & Data Analyst to lead the deployment, optimization, and adoption of business technologies across our organization to include artificial intelligence tools, internal technology, and business systems, with a primary focus on Applicant Tracking Systems (ATS) used in the temporary staffing and recruiting industry. This role serves as the primary liaison between business leaders, software vendors, and IT partners to ensure successful implementation of systems that improve operational efficiency, employee productivity, and overall business performance while also developing dashboards, reports, and analytics that drive strategic decision-making. The ideal candidate combines project management expertise, data analysis skills, business process improvement experience, and the ability to drive user adoption across the organization.

Key Responsibilities

Technology Implementation

• Lead implementation and rollout of business software, technology platforms, and system upgrades.
• Manage project timelines, testing, training, communications, and post-launch support.
• Partner with vendors, consultants, and internal stakeholders to ensure successful project delivery.
• Identify opportunities to automate business processes and improve operational efficiency.
• Support and optimize Microsoft 365, ATS, CRM, HRIS, payroll, and workforce management systems.
• Coordinate system integrations, data migrations, and technology enhancements.
• Develop SOPs, training materials, and user documentation.
• Lead change management efforts to maximize adoption and utilization of technology solutions.

Data Analytics & Business Intelligence

• Design, develop, and maintain dashboards, scorecards, and KPI reporting for leadership and operational teams.
• Build reports utilizing ATS, CRM, HRIS, payroll, recruiting, sales, and operational data.
• Analyze trends related to recruiting performance, fill rates, retention, turnover, revenue, client performance, and employee productivity.
• Develop automated reporting solutions that improve visibility and reduce manual reporting efforts.
• Partner with department leaders to identify meaningful metrics and business intelligence needs.
• Ensure data integrity, consistency, and accuracy across systems and reports.
• Present findings, recommendations, and actionable insights to leadership.
• Support forecasting, workforce planning, and strategic business initiatives through data analysis.

Vendor Management

• Act as the primary liaison with technology vendors and implementation partners.
• Coordinate project meetings, status reviews, testing schedules, and issue resolution.
• Evaluate vendor performance and ensure service-level expectations are met.
• Assist with vendor selection and technology evaluations.
• Manage third party ticket system for IT concerns, hardware set-ups, and procurement of technology devices.

Skills/Requirements

• Bachelor's degree in Information Technology, Business, Project Management, or related field preferred.
• Ability to process software implementations, technology projects, or business systems initiatives.
• Strong project management, organizational, and stakeholder management skills.
• Ability to work with software vendors and third-party implementation partners.
• Experience with ATS, HRIS, CRM, payroll, or workforce management systems preferred.
• Knowledge of Power BI or other 3rd party Microsoft Office software that can provide dashboard development, process automation and workflow design, and workforce analytics.
• Staffing, recruiting, or workforce solutions industry experience is a plus.
• Strong ability to evaluate AI products, technology vendors, system integrations, data privacy considerations, and business-use cases.

Physical Demands/Work Environment

While performing the duties of this job, employee is regularly required to use hands and fingers to handle, feel, keyboard and to reach with hands and arms. The employee is frequently required to sit, stand, talk, walk, and hear. Work will be performed in an office setting.