Technology Field Support Technician

Techbyacc; Albany, Northern (OR, KY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Flexible scheduling

Performance-based bonus opportunities

Shift differentials for nonstandard-s

Paid time off and holidays

Health-insurance and retirement-plan

Job summary

Advanced Commercial Communications, LLC is seeking a dependable Technology Field Support Technician to join our growing team. This role provides hands-on on-site support for TV and display mounting, equipment setup, workstation refreshes, and other routine field tasks.

The ideal candidate enjoys technology, works well with tools, and is eager to learn. A high school diploma or equivalent, valid driver's license, and reliable transportation are required.

Qualifications

• High school diploma, GED, or equivalent.
• Valid driver’s license and acceptable driving record.
• Reliable transportation for reporting to locations and sites.
• Professional attitude and respectful communication with customers.
• Comfortable lifting up to 50 pounds and using basic tools safely.
• Willingness to travel locally and regionally within Oregon.

Responsibilities

• Complete scheduled onsite field-support tasks using established instructions and checklists.
• Assist with TV, display, monitor, and equipment mounting projects.
• Unbox, stage, inventory, label, assemble, and place technology equipment.
• Assist with workstation refreshes, equipment swaps, and office moves.
• Record serial numbers, asset tags, and inventory details.
• Take clear photos, document work, and update service-ticket notes.
• Maintain clean, safe work areas and communicate professionally with customers.

Skills

Customer service

Attention to detail

Professional attitude

Willingness to learn

Reliable transportation

Education

High school diploma or GED

Tools

Hand tools

Mounting hardware

Ladders

Job description

Employment Type: Full-Time or Part-Time
Compensation: Starting at $18.00 per hour, with potential advancement up to $23.00 per hour based on reliability, performance, customer-service ability, safe tool use, equipment-handling skill, completed training, and business need.

Advanced Commercial Communications, LLC is seeking a dependable, hands-on Technology Field Support Technician to join our growing team.

This position supports scheduled onsite technology work such as TV and display mounting, equipment setup, workstation refreshes, device swaps, technology deliveries, site documentation, equipment inventories, and other routine field-support tasks.

The ideal candidate enjoys technology, works well with tools, likes hands-on work, and is interested in building practical experience in the technology field. We are looking for someone with a professional attitude, strong attention to detail, dependable work habits, and a willingness to learn.

The Technology Field Support Technician works from established instructions, checklists, and assigned work orders. This role helps ensure routine onsite tasks are completed safely, professionally, and efficiently while supporting customer environments, technology equipment, documentation, and project workflows.

Position overview

The Technology Field Support Technician provides physical, onsite support for technology equipment and scheduled customer service tasks.

The ideal candidate is organized, dependable, comfortable around technology equipment, professional with customers, and able to follow detailed instructions. Candidates with personal interest and practical experience with computers, electronics, tools, gaming hardware, AV equipment, or home technology are encouraged to apply.

Key responsibilities

Complete scheduled onsite field-support tasks using established instructions, checklists, and work orders.

Assist with approved TV, display, monitor, and equipment mounting projects.

Unbox, stage, inventory, label, assemble, place, and organize computers, monitors, docking stations, keyboards, mice, printers, displays, carts, accessories, and related technology equipment.

Assist with workstation refreshes, equipment swaps, office moves, technology rollouts, device replacements, and customer-site setup tasks.

Connect preconfigured equipment to existing approved power connections, displays, peripherals, and network connections as directed.

Install approved monitor arms, display carts, cable covers, furniture-adjacent hardware, and other equipment accessories.

Deliver, pick up, transport, return, and organize technology equipment, tools, materials, parts, and customer hardware.

Record serial numbers, asset tags, equipment locations, model information, and other inventory details.

Take clear before-and-after photos, document completed work, and complete assigned service-ticket notes, checklists, and site-visit records.

Perform basic visual and physical checks using approved procedures, such as confirming equipment is powered on, connections are secure, a display is on the correct input, or equipment has been placed in the assigned location.

Maintain clean, organized, safe, and professional work areas at customer locations, in company vehicles, and around company equipment.

Communicate professionally with customers, coworkers, vendors, and project contacts while representing ACC.

Identify and promptly report damaged equipment, unsafe conditions, missing materials, unexpected site conditions, or tasks outside the assigned scope.

Support technology projects and service work with other ACC team members as assigned.

Follow company procedures, customer-site requirements, safety practices, and all instructions from supervisors or technical staff.

Required qualifications

High school diploma, GED, or equivalent.

Valid driver’s license and acceptable driving record.

Reliable transportation for reporting to company locations and assigned customer sites.

Dependable attendance, punctuality, and the ability to arrive prepared for scheduled work.

Professional attitude and ability to communicate respectfully with customers, coworkers, vendors, and other trades.

Comfortable using basic hand tools, mounting hardware, ladders, and technology equipment safely.

Comfortable lifting, moving, unpacking, assembling, labeling, and placing computers, monitors, TVs, displays, printers, small UPS units, and related equipment.

Ability to follow detailed instructions, checklists, and work orders.

Ability to take clear photos, maintain accurate notes, record basic equipment information, and report issues promptly.

Willingness to travel locally and regionally, with occasional longer drives within Oregon as customer or project needs require.

Ability to safely lift and carry equipment and materials up to 50 pounds.

Ability to work in office, retail, education, healthcare, light-industrial, and other customer environments.

Ability to work safely from ladders and in equipment rooms, storage areas, office spaces, and other active customer environments.

Willingness to learn new technology, procedures, customer-service expectations, and company standards.

Preferred qualifications

Previous experience is helpful but not required. Strong consideration may be given to candidates with experience in:

Customer service, retail technology, delivery, warehouse work, assembly, construction support, maintenance, field service, or another hands-on work environment.

Basic hand tools, power tools, mounting hardware, ladders, equipment assembly, or safe material handling.

TV or display mounting, monitor installation, furniture assembly, cable-cover installation, equipment staging, or basic office setup.

Setting up computers, monitors, printers, docks, keyboards, mice, mobile devices, or other technology equipment.

Windows computers, printers, monitors, Wi-Fi, mobile devices, *consumer electronics, gaming hardware, AV equipment, or home technology.

Completing deliveries, maintaining tools, organizing inventory, recording serial numbers, taking jobsite photos, or following work checklists.

Technology-related education, CompTIA training, IT support coursework, vocational programs, or a personal interest in pursuing a technology career.

Compensation

Starting pay: $18.00 per hour

Employees may be eligible for advancement up to $23.00 per hour based on demonstrated reliability, safe work habits, customer-service ability, tool and equipment-handling skill, documentation quality, completed training, performance, and company need.

Pay growth and advancement opportunities are based on performance, technical aptitude, training progress, available work, and business needs.

Benefits and opportunities

Flexible scheduling when customer and project requirements allow

Performance-based bonus opportunities

Shift differentials for qualifying after-hours, overnight, or nonstandard-schedule work

Paid time off and paid holidays, based on position and eligibility

Health-insurance and retirement-plan options, based on position and eligibility

Company-provided training and hands-on learning opportunities

Opportunities to develop technology, customer-service, documentation, and field-support skills

Clear opportunities to advance into IT Support Technician and IT Support Engineer roles based on performance, training, demonstrated capability, available work, and company need

Optional employee-appreciation and team-building events, including company BBQs, team meals, outdoor recreation, camping, fishing outings, and other activities throughout the year

Company-provided equipment

Depending on role requirements and eligibility, ACC may provide:

Company-branded apparel or uniforms

Required personal protective equipment and job-specific tools

Equipment needed for assigned field-support work

Company phone stipend or company-provided phone, as applicable

Fuel card and/or company vehicle for qualifying positions and approved business use

Equal employment opportunity

Advanced Commercial Communications, LLC is an equal opportunity employer. We value a respectful, professional, and inclusive workplace and do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other status protected by applicable law.