IT Support Technician

Techbyacc; Northern (KY); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Paid training and certifications

Job summary

Advanced Commercial Communications, LLC is seeking an IT Support Technician to provide remote and onsite support for client IT environments. You will diagnose issues, deploy devices, support Microsoft 365, and maintain thorough documentation while delivering professional, customer‑facing service.

The role emphasizes problem solving, clear communication, and ongoing skill development in networking, endpoint management, cybersecurity fundamentals, and managed services.

Qualifications

• High school diploma, GED, or equivalent.
• 1+ years of IT support, help desk, desktop support, field service, or related role; equivalent education or hands‑on may be considered.
• Windows OS, hardware, printers, mobile devices, and common business software knowledge.
• Basic networking concepts: IP addressing, DHCP, DNS, Wi‑Fi, VPNs, routers, switches, internet connectivity.
• Ability to diagnose and resolve common end‑user IT issues and support tasks.
• Experience with remote‑support software, ticketing systems, documentation platforms, and productivity tools.
• Strong troubleshooting, organization, communication, and customer‑service skills.
• Valid driver’s license and ability to travel locally/regionally as needed.

Responsibilities

• Respond to customer support requests via tickets, remote tools, phone, email, and onsite visits.
• Diagnose, troubleshoot, and resolve routine hardware, software, OS, printer, peripheral, and connectivity issues.
• Set up, configure, deploy, and support desktops, laptops, monitors, printers, and mobile devices.
• Support Microsoft 365 apps and services (Outlook, Teams, OneDrive, SharePoint, MFA).
• Maintain complete and timely service‑ticket notes, logs, and documentation.

Skills

Customer service

Troubleshooting

Communication

Documentation

Time management

Teamwork

Education

HS diploma

GED

Associate degree (IT)

Tools

Remote support software

Ticketing systems

Documentation platforms

Microsoft 365 admin tools

VPNs

Job description

Employment Type: Full-Time or Part-Time
Compensation: $24.00–$32.00 per hour, based on relevant IT experience, technical certifications, troubleshooting capability, customer-service skills, documentation quality, and demonstrated ability.

Advanced Commercial Communications, LLC is seeking a dependable, customer-focused IT Support Technician to join our growing technology-services team.

This hands-on role provides remote and onsite technical support for the computers, users, networks, and cloud-based technology systems our business clients rely on every day. The ideal candidate enjoys solving problems, communicating with end users, documenting work thoroughly, and providing a professional support experience.

The IT Support Technician will work across a variety of customer environments and will have opportunities to build technical skills in business networking, Microsoft 365, endpoint management, cybersecurity fundamentals, documentation, and managed technology services.

Most work is performed locally or within the region, with periodic travel throughout Oregon as customer and project needs require. Overnight travel is not typically required but may occasionally be necessary.

Position overview

The IT Support Technician responds to customer support requests, completes scheduled technology tasks, diagnoses and resolves common technical issues, assists with workstation and equipment deployments, and supports routine maintenance and client technology projects.

This position is well suited for someone with a foundation in IT support, computers, business networking, customer service, or related technology work who wants to continue developing hands‑on skills in a professional, customer‑facing environment.

Key responsibilities

Respond to customer support requests through ticketing systems, remote‑support tools, phone, email, and onsite service visits.

Diagnose, troubleshoot, and resolve routine hardware, software, operating‑system, printer, peripheral, connectivity, and application issues.

Set up, configure, deploy, replace, and support desktop computers, laptops, monitors, docking stations, printers, scanners, mobile devices, and other end‑user technology.

Support Windows workstations, user profiles, operating‑system updates, software installation, endpoint configuration, and common workplace technology.

Assist end users with Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, email setup, multifactor authentication, and common access issues.

Perform user onboarding and offboarding tasks, including account setup, password resets, user‑access changes, equipment deployment, asset recovery, and documentation updates according to established procedures.

Troubleshoot common business‑network issues, including Wi‑Fi connectivity, internet access, IP addressing, DHCP, DNS, VPN access, printer connectivity, and basic switch or router connectivity.

Assist with the deployment, replacement, inventory, documentation, and basic configuration of approved network and technology equipment.

Use remote‑management, monitoring, ticketing, documentation, and remote‑access platforms to support customer environments.

Perform routine maintenance, endpoint health checks, patch verification, inventory updates, workstation refreshes, and preventive‑support activities.

Maintain complete and timely service‑ticket notes, work logs, asset records, configuration information, and customer documentation.

Communicate technical findings, completed work, and next steps in clear, practical language.

Escalate complex, security‑sensitive, network‑critical, server, cloud, backup, or line‑of‑business application issues promptly with complete supporting documentation.

Follow company procedures for security, client privacy, data handling, documentation, change management, and customer communication.

Assist with client technology projects, onsite assessments, equipment deployments, inventory work, and other assigned support tasks.

Work collaboratively with IT Support Engineers, field‑support staff, vendors, and customer personnel to provide responsive service.

Required qualifications

High school diploma, GED, or equivalent.

One or more years of professional experience in IT support, help desk, desktop support, field service, managed services, or a related technical‑support role; equivalent technical education, certifications, or demonstrated hands‑on experience may be considered.

Working knowledge of Windows desktop operating systems, computer hardware, printers, mobile devices, and common business software.

Working knowledge of basic networking concepts, including IP addressing, DHCP, DNS, Wi‑Fi, VPNs, routers, switches, and internet connectivity.

Ability to diagnose and resolve common hardware, software, account‑access, printer, email, Microsoft 365, connectivity, and end‑user support issues.

Familiarity with remote‑support software, ticketing systems, documentation platforms, and common productivity tools.

Strong troubleshooting, critical‑thinking, organization, communication, and customer‑service skills.

Ability to manage assigned tickets, prioritize tasks, meet commitments, and communicate promptly when additional support or escalation is needed.

Valid driver’s license and acceptable driving record.

Reliable transportation for reporting to company locations and customer sites.

Willingness to travel locally and regionally as customer needs require.

Ability to safely lift and carry typical IT equipment, including computers, monitors, printers, small UPS units, and network hardware, generally up to 50 pounds.

Preferred qualifications

Candidates with the following qualifications will receive strong consideration:

CompTIA A+, Network+, Security+, Microsoft, Cisco, Ubiquiti, Fortinet, Meraki, or comparable technical certifications.

Experience working for a managed service provider, internal IT department, help desk, desktop‑support team, or customer‑facing technical‑support organization.

Experience supporting Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, Microsoft Entra ID, user access, and multifactor authentication.

Experience with remote monitoring and management platforms, ticketing or PSA systems, password‑management tools, IT documentation platforms, and asset‑management systems.

Experience supporting business switches, routers, wireless networks, VPNs, cloud‑managed network equipment, or firewall platforms.

Familiarity with endpoint protection, patch management, backup monitoring, phishing awareness, multifactor authentication, and other cybersecurity best practices.

Experience supporting VoIP phones, hosted phone systems, printers, label printers, scanners, point‑of‑sale devices, conference‑room peripherals, digital‑signage players, or other business technology.

Experience with basic Active Directory, Windows Server, Microsoft Entra ID, group policy, NAS devices, backups, or cloud‑based line‑of‑business applications.

Associate degree, technical‑school training, relevant military technical experience, or equivalent practical IT experience.

Compensation

Hourly pay: $24.00–$32.00 per hour

Pay is based on relevant IT support experience, technical certifications, Microsoft 365 familiarity, networking knowledge, troubleshooting ability, customer‑service skills, documentation quality, reliability, and demonstrated ability to resolve routine technical issues independently.

The upper end of the range is intended for candidates with proven experience supporting business clients, Microsoft 365, business Wi‑Fi and networking, endpoint‑management systems, ticketing and documentation processes, cybersecurity tools, and customer‑facing onsite support.

Benefits and opportunities

Flexible scheduling when service, project, and customer requirements allow

Performance‑based bonus opportunities

Shift differentials for qualifying after‑hours, emergency, overnight, or nonstandard‑schedule support

Health‑insurance, paid‑time‑off, and retirement‑plan options, based on position and eligibility

Paid training, certification support, and professional‑development opportunities

Opportunities to build skills in managed IT, Microsoft 365, endpoint management, cybersecurity, networking, cloud services, VoIP, and business technology support

Career‑growth opportunities based on performance, technical development, customer‑service quality, available work, and company need

Optional employee‑appreciation and team‑building events, including company BBQs, team meals, outdoor recreation, camping, fishing outings, and other activities throughout the year

Company‑provided equipment

Depending on role requirements and eligibility, ACC may provide:

Company‑branded apparel or uniforms

Required job‑specific tools and IT‑support equipment

Company laptop, when required for the position

Company phone stipend or company‑provided phone, as applicable

Fuel card and/or company vehicle for qualifying positions and approved business use

Equal employment opportunity

Advanced Commercial Communications, LLC is an equal opportunity employer. We value a respectful, professional, and inclusive workplace and do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other status protected by applicable law.