Technology & Facilities Support Specialist

Premium Merchant Funding; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technology & Facilities Support Specialist to ensure smooth operations in a dynamic office environment. This dual role combines hands-on facility maintenance with essential IT support, requiring both physical stamina and technical know-how. You'll be the go-to person for troubleshooting tech issues and managing office setups, all while contributing to a collaborative team culture. If you're a self-starter who enjoys a fast-paced setting and is eager to grow within a rapidly expanding company, this opportunity is perfect for you.

Benefits

Collaborative Team Environment

Hands-on Experience

Opportunities for Growth

Qualifications

• 1+ years of experience in facilities/IT support or office coordination.
• Comfortable with physically demanding tasks like lifting and assembling furniture.

Responsibilities

• Handle manual labor tasks including moving furniture and setting up workstations.
• Provide in-person support for basic IT issues and maintain office technology.

Skills

IT Support

Problem Solving

Physical Stamina

Communication Skills

Organizational Skills

Education

High School Diploma

Certification in IT Support

Tools

Microsoft 365

Windows OS

VoIP Phones

Job description

About Us:

Premium Merchant Funding (PMF) is a leading provider of flexible working capital solutions for small and mid-sized businesses nationwide. Located in the heart of Manhattan’s Financial District, we pride ourselves on a high-performance work environment, exceptional service, and a strong internal culture. As we grow, we’re seeking a Technology & Facilities Support Specialist to keep our office running smoothly—from IT troubleshooting to hands-on support with physical office operations.

Position Summary:

The Technology & Facilities Support Specialist is a split role responsible for day-to-day tech assistance and hands-on office maintenance. This position requires strong physical stamina, a knack for solving problems quickly, and the ability to manage multiple facility-related tasks in a fast-paced setting. You’ll be expected to lift, move, assemble, and troubleshoot equipment and furniture, while also serving as the first line of support for internal IT needs.

Key Responsibilities:

Facilities (60%)

• Handle manual labor tasks including moving furniture, setting up workstations, assembling desks, and transporting supplies or equipment.
• Coordinate with building management for repairs, deliveries, and safety compliance.
• Monitor and restock office and cleaning supplies; maintain supply closets and storage areas.
• Help build and set up new offices.

Technology Support (40%)

• Provide in-person support for basic IT issues, including computers, monitors, peripherals, phones, and software access.
• Install, configure, and maintain office technology equipment (Windows PCs, printers, VoIP phones).
• Coordinate with third-party IT vendors for troubleshooting and special projects.
• Assist with onboarding/offboarding employees by setting up accounts, hardware, and access credentials.
• Track and maintain inventory of tech equipment and office hardware.

Qualifications:

• 1+ years of experience in a hybrid facilities/IT support or office coordination role.
• Comfortable with physically demanding tasks such as lifting (up to 50 lbs), assembling furniture, and moving boxes or equipment.
• Strong hands-on skills with tools and office setup.
• Basic understanding of IT systems, Microsoft 365, Windows OS, and common business hardware.
• Excellent communication and organizational skills.
• Self-starter who thrives in a dynamic, team-oriented environment.

What We Offer:

• A collaborative and supportive team in a centrally located Financial District office.
• Hands-on experience in both technology and facility operations.
• Opportunities for growth in a rapidly expanding company.