Student Technology Support Specialist

Georgia Cyber Academy; Atlanta (GA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading educational institution is seeking a Student Technology Support Specialist to provide essential support to students and families. This role involves collaborating with the Technology Team, offering training, and managing tech resources. The ideal candidate will have a Bachelor's degree and experience in virtual education, along with strong communication and organizational skills. This position is primarily remote with some in-person requirements.

Qualifications

• Minimum 3 years of successful virtual teaching experience.
• Experience implementing technology platforms.
• Ability to create innovative training materials.

Responsibilities

• Provide first level support to students and families.
• Manage the Student Help Center and escalate issues.
• Create resources for families and students.

Skills

Communication

Organizational

Analytical

Written

Bilingual

Education

Bachelor's Degree

Tools

Microsoft Office

G Suite for Education

Canvas

Infinite Campus

Job description

Position Type:
Technology

Date Posted:
5/9/2025

Location:
Technology

Closing Date:
until filled

Job Title: Student Technology Support Specialist
FLSA Status: Exempt
Department: OPS Technology
Dept Code: OPS Tech
Primary Supervisor: Student Technology Support Coordinator
Secondary Supervisor: Operational Technology Assistant Director
Grade Band Served: AGB
Location: Primarily Remote
Hours/Days: 8AM-4PM Monday-Friday Salary starting at: $__,___.00/Year

Job Description

The Student Technology Support Specialist will assist the Technology Team by providing first level support to the students and families at Georgia Cyber Academy.

Responsibilities

• Works directly with the Student Technology Support Specialist to ensure smooth transitions and provide effective training of new platforms and programs across the district
• Provide staff trainings and follow-up support on instructional resources
• Provide family trainings and follow-up support on instructional resources
• Create family and student facing resources
• Provide basic tech support to staff
• Oversees escalated support to families
• Manages the Student Help Center
• Escalate tech support to third-party vendors as needed
• Prepare student and staff usage reports from all systems
• Manages student data in the SIS
• Responsible for onboarding new students and their account management
• Works in collaboration on the weekly technology newsletter
• Attend In-Person Program Trainings and Conferences upon request
• Assists with technology inventory
• Attend any school or department level meetings upon request
• Provide Technology Coaching as requested
• Maintains accurate and confidential student records
• Participates in State Testing
• Other assigned duties as needed

Minimum Requirements

• A bachelor’s degree.
• A minimum of three years of successful virtual teaching experience.
• Experience implementing technology platforms.
• Desire to research and learn new skills and platforms.
• Ability to create innovative and effective training materials.
• Possess strong communication, organizational, analytical, and written skills.
• Demonstrate initiative and the ability to handle multiple tasks simultaneously.
• Ability to interact positively with teachers, administrators, and support staff; and ? Possess knowledge of the school improvement process.
• Microsoft Office Proficient/Advanced (Outlook, Word, Excel, PowerPoint)
• Web proficiency
• This is primarily a home-based position with 20% required in-person events and support around the greater Atlanta area
• Ability to pass required background check

Certificates and Licenses

• Clearance Certificate issued by the Georgia Professional Standards Commission required.

Desired Qualifications

• Leadership or Instructional Technology degree or endorsement or similar additional certification
• Previous experience as an online educator
• Previous leadership experience
• Proficient in G Suite for Education
• Proficient in Canvas
• Advanced Microsoft Office Excel, Access, SQL
• Proficient/Advanced Infinite Campus
• Bilingual
• Experience with student support or customer support
• Detail-oriented with a knack for compiling information into coherent and user-friendly formats

Physical Abilities & Working Conditions

The Physical Abilities and Working Conditions listed in this section are representative of, but are not intended to provide an exhaustive list of, physical abilities and working conditions which may be required of positions in this class. Georgia Cyber Academy encourages persons with disabilities who are interested in employment in this class and need reasonable accommodation to contact the Human Resources Department for further information.

• Work Schedule: This is a Monday through Friday, 8 AM to 4 PM, 5 Days/Week, In-Office position. The noise level in the office is usually moderate (computers, printers, light foot traffic).
• In-Person Attendance: In-person attendance at professional development, training, conferences, job fairs, meetings, school events, marketing events, and/or testing sites will be required several times per year.
• Vision: (which may be corrected) to read small print; view a computer screen for prolonged periods.
• Hearing: (which may be corrected) to answer telephones and tolerate exposure to noisy conditions.
• Speech: to be understood in face-to-face or virtual communications; to speak with a level of proficiency and volume to be understood over a telephone and/or computer.
• Upper Body Mobility: use hands and fingers to feel, grasp, and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head.
• Strength: to lift, push, pull and/or carry objects which weigh as much as 5 or more pounds on a frequent basis.
• Environmental Requirements: encounter constant work interruptions; work cooperatively with others; work independently; work indoors.
• Mental Requirements: read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgment and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records.

Georgia Cyber Academy is an Equal Opportunity Employer
Georgia Cyber Academy assures Equal Employment Opportunities and equal education opportunities for employees and students as required by
Federal and State Orders and Laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. This job description is intended to accurately reflect the position activities and requirements. However, management and administration reserve the right to modify, add, or remove duties and assign other duties as necessary as allowable under federal funding requirements, if applicable. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. All employment is “at-ill” as governed by the laws of the state where the employee works. It is further understood that the “at-all” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

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Postings current as of 5/15/2025 12:35:36 PM CST.

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