Enterprise Customer Support Specialist (Remote, Europe Full Time Contract)

The Rundown AI, Inc.; Bridgewater Township (NJ); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in AI technology is seeking an experienced Enterprise Customer Support Specialist to provide exceptional support for their Enterprise Pro offer. The role involves technical support, documentation creation, and ensuring compliance with security requirements. Ideal candidates will have experience in B2B support, particularly in European markets, and possess excellent communication skills.

Qualifications

• 2+ years in B2B enterprise customer support, experience with European markets.
• Understanding of E.U. security requirements and GDPR compliance.

Responsibilities

• Provide technical support to enterprise customers in U.S. and E.U.
• Create and maintain support documentation and troubleshooting guides.
• Help with security compliance requirements specific to E.U. regulations.

Skills

B2B enterprise customer support

Excellent communication

Technical familiarity with enterprise software

Tools

Intercom

Zendesk

Job description

We are seeking an experienced Enterprise Customer Support Specialist to join our team and provide exceptional support for our Enterprise Pro offer at Perplexity. The ideal candidate will have a strong background in supporting enterprise-level B2B products and a solid understanding of both U.S. and E.U. security requirements.

Responsibilities

• Provide technical support to enterprise customers across both U.S. and E.U. markets, solving complex issues and advising on product usage
• Work with support leadership and product teams to address customer needs and improve our Enterprise Pro offering
• Maintain expertise in Perplexity Enterprise features, including AI models and cloud integrations
• Create and maintain support documentation, FAQs, and troubleshooting guides for enterprise customers
• Track and report on key support metrics like response times and customer satisfaction
• Help with security compliance requirements specific to E.U. regulations and data protection standards
• Support enterprise clients across various industries with their unique use cases

Qualifications

• 2+ years in B2B enterprise customer support, with experience supporting European markets
• Understanding of E.U.-specific security requirements, localization practices and GDPR compliance
• Knowledge of AI products and ability to explain technical concepts clearly to non-technical audiences
• Excellent communication skills in English and additional language such as Spanish, French or German
• Experience with customer support platforms like Intercom or Zendesk
• Proven track record of high customer satisfaction in fast-paced environments
• Technical familiarity with enterprise software (engineering background not required)

Bonus

• Stripe support experience
• Knowledge of SSO implementations and API integrations
• Experience supporting AI or search products
• Familiarity with enterprise cloud storage services

At Perplexity, we've experienced tremendous growth and adoption since publicly launching the world's first fully functional conversational answer engine in 2022. We've grown from answering 2.5 million questions per day at the start of 2024 to around 20 million daily queries in December 2024. We also offer Perplexity Enterprise Pro, which counts leading companies like Nvidia, the Cleveland Cavaliers, Bridgewater, and Zoom as customers.

To support our rapid expansion, we've raised significant funding from some of the most respected technology investors. Our investor base includes IVP, NEA, Jeff Bezos, NVIDIA, Databricks, Bessemer Venture Partners, Elad Gil, Nat Friedman, Daniel Gross, Naval Ravikant, Tobi Lutke, and many other visionary individuals. In 2024, our employee base grew nearly 300%, and we're just getting started.

Final offer amounts are determined by multiple factors, including, experience and expertise, and may vary from the amounts listed above.