Consumer Support Specialist

Thanx; Town of Florida (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative company in the loyalty and customer engagement technology sector is seeking a dedicated support professional. This role offers flexible remote work options and the chance to grow within a supportive environment. As part of a leading brand in the restaurant and hospitality industry, you'll engage with customers, resolve issues, and utilize tools like Zendesk to enhance their experience. If you're passionate about customer service and have the skills to manage diverse support requests, this opportunity could be your next career step.

Qualifications

• 1-3 years of software support experience required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Use Zendesk to track and respond to support requests.
• Handle escalated tickets and maintain communication with customers.

Skills

Software Support Experience

Written Communication Skills

Verbal Communication Skills

Interpersonal Skills

Problem-Solving Skills

Computer Proficiency

Tools

Zendesk

Job description

Employer Industry: Loyalty and Customer Engagement Technology

Why consider this job opportunity:
- Salary up to $19 USD per hour
- Opportunity for career advancement and growth within the organization
- Flexible remote work option available
- Supportive and collaborative work environment
- Chance to work with a leading brand in the restaurant and hospitality industry

What to Expect (Job Responsibilities):
- Use Zendesk to read, track, and respond to support requests from consumers
- Handle tickets escalated from the Tier 1 team
- Research support issues and escalate tickets when indications of a larger issue arise
- Provide detailed background information when reporting a bug or issue
- Maintain courteous and articulate communication with customers

What is Required (Qualifications):
- 1-3 years of software support experience
- Strong written and verbal communication skills
- Strong interpersonal skills, including the ability to manage upset customers
- Strong problem-solving skills and computer proficiency
- Ability to work 40 hours per week (5 days, 8 hours each day)

How to Stand Out (Preferred Qualifications):
- Experience using Zendesk or similar customer support tools
- Background in the restaurant or hospitality industry
- Proven track record of handling customer service issues effectively

#CustomerSupport #RemoteWork #CareerOpportunity #RestaurantIndustry #ProblemSolving

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