Technology Engineer I VDI (Citrix)

Travelers; Hartford (CT); On-site; USD 94,000 - 156,000; Full time

Job summary

Travelers in Hartford, CT is seeking a Technology Engineer I to bridge infrastructure and application development, designing, configuring, and managing enterprise platforms to enable scalable business capabilities. This role serves as the essential link between infrastructure and software teams to optimize workflows and accelerate deployment across the enterprise tech stack.

The ideal candidate will contribute to platform engineering and DevOps practices, with exposure to CI/CD and AI-focused

Qualifications

• 3 years of technology engineering/platform management experience preferred.
• Expert knowledge of Citrix CVAD, Citrix DaaS, and NetScaler (ADC).
• Strong experience with Azure Virtual Desktop.

Responsibilities

• Responsible for performing analysis, design, implementation, and configuration of technology platforms and environments with a high degree of accuracy.
• Design and implement CI/CD pipelines and DevOps workflows to support application deployment and operations.
• Participate with team to perform analysis, assessment, and resolution for platform defects and incidents of intermediate complexity and elevate appropriately.
• Configure, integrate, and maintain the platform/service layer where applications run, ensuring reliability and performance.
• Document platform configurations, integration points, and operational procedures.
• Collaborate with Software Engineers and Infrastructure Engineers to align application functionality with platform capabilities and infrastructure performance requirements.
• Seek opportunities to expand technical knowledge and capabilities in platform engineering, CI/CD methodologies, and DevOps practices.
• AI Learning: Familiarize with basic AI concepts and introductory tools, participating in foundational workshops and online courses.
• Tech Utilization: Engage with emerging technologies through guided projects, focusing on hands-on experimentation and understanding practical applications.

Skills

Platform management

DevOps

CI/CD

Cloud technologies

Tools

Citrix CVAD

Citrix DaaS

NetScaler

Azure Virtual Desktop

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$94,400.00 - $155,800.00

Target Openings

1

What Is the Opportunity?

Travelers is seeking an Technology Engineer I to join our organization as we grow and transform our Enterprise Technology Solutions organization. Our Technology Engineers serve as the critical bridge between infrastructure foundations and application development, specializing in the design, configuration, and management of enterprise platforms that enable scalable business capabilities. As the essential connective layer between infrastructure and software engineering teams, Technology Engineers collaborate across the technology stack to optimize workflows, resolve critical platform challenges, and ensure seamless integration. This role directly impacts development velocity, system interoperability, and the organization’s ability to rapidly deploy and scale business applications across the enterprise technology landscape. From entry-level platform support to strategic technical leadership, Technology Engineers progress through increasing levels of autonomy, technical complexity, and cross-functional influence, ultimately shaping the organizational direction of platform strategy and mentoring the next generation of platform engineering talent.

Scope

• Responsible for performing analysis, design, implementation, and configuration of technology platforms and environments with a high degree of accuracy.

Technical Execution

• Conduct assessment, development, deployment, and setup of moderately complex technology platforms and environments.
• Design and implement CI/CD pipelines and DevOps workflows to support application deployment and operations.
• Participate with team to perform analysis, assessment, and resolution for platform defects and incidents of intermediate complexity and elevate appropriately.
• Configure, integrate, and maintain the platform/service layer where applications run, ensuring reliability and performance.
• Document platform configurations, integration points, and operational procedures.
• Collaborate with Software Engineers and Infrastructure Engineers to align application functionality with platform capabilities and infrastructure performance requirements.
• Seek opportunities to expand technical knowledge and capabilities in platform engineering, CI/CD methodologies, and DevOps practices.
• AI Learning: Familiarize with basic AI concepts and introductory tools, participating in foundational workshops and online courses.
• Tech Utilization: Engage with emerging technologies through guided projects, focusing on hands-on experimentation and understanding practical applications.

Strategic Input

• Work within guidelines set by team to independently tackle well‑scoped platform engineering problems.
• Define technical requirements for platform engineering assignments, including enterprise SaaS and PaaS solutions for application development and deployment.
• Continuous Growth: Attend introductory seminars and webinars on AI, fostering an awareness of its impact on technology engineering.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Technical Expertise & Education

• 3 years of technology engineering/platform management experience preferred.
• Expert-level knowledge of Citrix CVAD, Citrix DaaS, and NetScaler (ADC).
• Strong experience with Azure Virtual Desktop and hy