A highly skilled and experienced Engineer/Architect to join our IT team. A strong background in Citrix and Microsoft Azure Virtual Desktop (AVD), with expertise in designing, implementing, and maintaining enterprise-level virtual desktop solutions. This role will be responsible for engineering and architecting end-user computing solutions, ensuring high performance, security, and automation of VDI environments. The role will also support the architecture and engineering functions for global end-user solutions. This role focuses on Microsoft M365, software distribution, and the development of global IT standards to ensure seamless user experiences across a diverse enterprise environment.
Key Responsibilities
- Design, architect, and implement Citrix Virtual Apps & Desktops and Microsoft Azure Virtual Desktop (AVD) solutions to meet business and technical requirements.
- Lead the engineering, automation, and optimization of VDI infrastructure, ensuring scalability, reliability, and security.
- Develop and implement automation strategies to streamline VDI deployment, maintenance, and monitoring.
- Work closely with IT security teams to ensure compliance with security standards and best practices.
- Provide expertise in desktop engineering, including OS image creation, application packaging, and deployment.
- Develop and maintain detailed documentation, including architectural diagrams, technical specifications, and operational procedures.
- Troubleshoot and resolve complex VDI‑related issues, ensuring minimal downtime and high availability.
- Collaborate with cross‑functional teams, including network, security, and storage teams, to ensure seamless VDI integration.
- Assist in the design, implementation, and optimization of Microsoft M365 services, including Exchange Online, SharePoint, Teams, OneDrive, Intune and related security and compliance tools.
- Support the architecture of global software distribution solutions, ensuring secure, efficient, and standardized application deployment across the enterprise.
- Contribute to the development and enforcement of global IT standards, ensuring consistency in endpoint configurations, security policies, and compliance measures.
- Collaborate with cross‑functional IT teams to assess business needs and translate them into scalable technical solutions.
- Assist in troubleshooting and resolving complex issues related to M365 applications, software deployments, and endpoint configurations.
- Stay up to date with emerging technologies and best practices in enterprise IT solutions to drive innovation and process improvements.
- Provide mentorship and training to junior engineers and IT support staff on related technologies and best practices.
- Execute documentation generation as a critical aspect of the role.
Ideal Candidate
- 7+ years of technical experience in an IT Infrastructure Engineering or Architect role in a large, global multi‑site environment.
- Demonstrated strength in technical leadership in a highly collaborative, multi‑divisional environment.
- Flexible to handle changing work priorities.
- Excellent communication skills—speaking, writing (including processes and procedures), and listening.
- Demonstrated process improvement capabilities.
- Project management experience.
- 4‑year technical or business degree, or equivalent years of experience.
Reports to the Manager of GTS Global Systems Architecture.