Technology Coordinator (Part-Time)

Hawspets; Waukesha (WI); On-site; USD 30,000 - 36,000; Part time

Job summary

HAWS is seeking a part-time Technology Support Specialist to deliver daily IT support across the organization in Wisconsin. You will troubleshoot hardware, software, printers, and phones, support staff with technology needs, and liaise with our external IT provider to keep systems running smoothly.

The ideal candidate is a problem-solver who enjoys helping others, learning new tech, and finding practical efficiencies through digital tools.

Qualifications

• Experience troubleshooting computer hardware, software, and common technology issues.

Responsibilities

• Provide day-to-day technology support to all departments, troubleshooting hardware, software, printers, phones, and other tech issues.

Job description

We are seeking a part-time dependable, solutions-oriented Technology Support Specialist to provide day-to-day technology support across the organization. This position is responsible for troubleshooting technical issues, maintaining computers and equipment, supporting staff with technology needs, and coordinating with our external IT provider to ensure systems run smoothly.

The ideal candidate is a strong problem-solver who enjoys helping others, learning new technology, and identifying opportunities to improve efficiency through practical technology solutions.

Essential Position Functions

Provide day-to-day technology support to all departments, troubleshooting hardware, software, printers, phones, and other technology-related issues.

Set up, configure, and maintain computers, equipment, software, phones, and user accounts.

Coordinate with the organization’s external IT provider to resolve technical issues, maintain systems, and support ongoing technology needs.

Identify opportunities to improve organizational efficiency through technology and implement digital solutions when appropriate.

Research and recommend technology tools and solutions that meet organizational needs and budget.

Perform basic website maintenance, update content, and coordinate with website vendors as needed.

Assist with implementing new technology, documenting procedures, and providing staff training and support.

Perform other related duties as assigned.

Minimum Qualifications

Excellent written and verbal communication skills, with the ability to collaborate effectively with colleagues and engage professionally with the public.

A high degree of courtesy, professionalism, and reliability when interacting with colleagues and the public.

Experience troubleshooting computer hardware, software, and common technology issues.

Working knowledge of computers, business software, and basic networking.

Strong problem-solving, organizational, and time-management skills.

Ability to work independently, manage multiple priorities, support multiple departments, and coordinate with external service providers.

Ability to learn new systems, adapt to changing technology, and identify opportunities to improve processes.

Ability to maintain confidentiality and protect organizational information.

Ability to work under pressure and in noisy environments.

Valid driver’s license.

Ability to pass a criminal background check.

Availability to work a flexible schedule to meet organizational needs and support events outside regular business hours, including evenings and weekends.

Work Environment and Physical Requirements

This position may require working in a busy, sometimes noisy environment and responding to technology needs across departments/location and during organizational events. A flexible, service-oriented approach and the ability to adapt to changing priorities are essential.

Compensation:

$22-$26/hr

HAWS is an Equal Opportunity Employer.

Starting compensation is based on a variety of factors, including a candidate’s skills, qualifications, experience, certifications, and internal equity. While we offer competitive wages, candidates are not typically hired at or near the top of the posted pay range.