IT Support Specialist

Medicine Wheel Recovery Services; Saint Helens (OR); On-site; USD 32,000 - 34,000; Full time

Job summary

Medicine Wheel Recovery Services in Oregon is seeking a dependable IT Support Specialist to provide on-site technology support, ensuring servers, PCs, printers, and security systems run smoothly.

The role is full-time, on-site, Monday–Friday, 8:00 a.m.–5:00 p.m., with a starting wage of $23.00–$25.00 per hour.

Ideal candidates have prior IT support experience, good communication, and the ability to explain technical issues to non-technical staff.

Qualifications

• Prior IT support experience in an office environment.
• Strong knowledge of computer hardware, software, servers, printers, and networks.
• Ability to diagnose issues and explain solutions to nontechnical users.
• Excellent organization, communication, and customer-service skills.
• Technical education or certifications preferred but not required.

Responsibilities

• Monitor and troubleshoot on-site servers and devices to ensure daily operations.
• Diagnose hardware, software, and connectivity issues.
• Set up laptops, user accounts, software, and access for new hires.
• Install, configure, maintain, and troubleshoot printers and related equipment.
• Provide basic support for on-site security cameras.
• Document repairs and system changes; maintain asset records.
• Coordinate with external vendors when additional support is needed.

Skills

IT support

Troubleshooting

Customer service

Communication

Organization

Education

Technical education or certification preferred

Tools

Windows OS

Printer configuration

Network basics

Job description

In-House IT Support Specialist

Full-Time | Monday–Friday, 8:00 a.m.–5:00 p.m. | $23–$25 per hour

Position Summary

We are seeking a dependable, hands-on IT Support Specialist to provide on-site technology support for our organization. This position is responsible for keeping servers, computers, printers, security cameras, and related equipment operating reliably. The ideal candidate is organized, service-oriented, and comfortable troubleshooting a variety of day-to-day technical issues.

Essential Duties and Responsibilities

• Monitor, maintain, and troubleshoot on-site servers to support reliable daily operations.
• Diagnose and complete day-to-day computer hardware, software, and connectivity repairs.
• Set up and configure laptops, user accounts, software, and required access for new hires.
• Install, configure, maintain, and troubleshoot printers and related equipment.
• Provide basic support and troubleshooting for the on-site security camera system.
• Respond to employee technology questions and provide clear, professional assistance.
• Maintain accurate records of equipment, repairs, system changes, and assigned devices.
• Coordinate with outside technology vendors or service providers when additional support is required.

Qualifications

• Previous experience providing IT support, computer repair, systems support, or a related function.
• Working knowledge of computer hardware, common business software, servers, printers, networks, and peripheral devices.
• Ability to diagnose technical issues, identify practical solutions, and explain them to nontechnical users.
• Strong organization, communication, and customer-service skills.
• Ability to manage priorities independently and protect confidential company and employee information.
• Relevant technical education or industry certification is preferred but not required.

Schedule

This is a full-time, on-site position scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m.

Rate of Pay

The anticipated starting wage is $23.00–$25.00 per hour, depending on experience and qualifications.