Technology Change Leader & Communications Specialist

Marathon Staffing; Glendale (AZ); On-site; USD 39,000 - 45,000; Full time

Job summary

The City of Glendale is seeking a Technology Change Management & Communications Specialist to support technology and business improvement initiatives. This role will help departments and employees navigate organizational change through effective communication, training, stakeholder engagement, and change management.

The ideal candidate is an experienced communicator and change management professional who can manage multiple projects, build relationships, and translate complex information into

Qualifications

• Bachelor's degree or equivalent education/experience in a related field.
• Minimum 5 years of progressively responsible experience in change management, communications, training or stakeholder engagement.
• Experience supporting technology, process improvement, or organizational transformation initiatives.
• Experience developing professional communications, presentations, training materials, and stakeholder resources.
• Experience facilitating meetings, workshops, or trainings.
• Strong written, verbal, interpersonal, and presentation skills.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Support change management activities for technology and business initiatives.
• Develop and implement communication, engagement, and adoption plans.
• Assess organizational readiness and identify challenges, risks, and stakeholder concerns.
• Develop communications including presentations, newsletters, FAQs, intranet content, and stakeholder updates.
• Translate technical and project information into clear guidance for diverse audiences.
• Coordinate with departments, project teams, leadership, IT staff and other stakeholders.
• Facilitate meetings, workshops, and training sessions.
• Develop training materials, user guides, and support resources.
• Coordinate and facilitate training and end-user support sessions.
• Monitor training effectiveness, readiness, and adoption.
• Collect and analyze feedback, survey results, and participation data.
• Prepare reports and recommendations related to project adoption.
• Maintain project documentation, schedules, and tracking.

Skills

Change management

Communications

Training

Stakeholder engagement

Project coordination

Education

Bachelor's degree in Communications, Organizational Development, Business Administration, Public Administration, Information Technology, Education or related field

Job description

The City of Glendale is seeking a Technology Change Management & Communications Specialist to support technology and business improvement initiatives. This role will help departments and employees navigate organizational change through effective communication, training, stakeholder engagement, and change management.

The ideal candidate is an experienced communicator and change management professional who can manage multiple projects, build relationships, and translate complex information into