Technology Advocate: AV/IT & Conference Rooms

Waveguide LLC; Riverwoods (IL); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Commuter Benefits

Flexible Spending Accounts

Job summary

Waveguide is seeking a Technology Advocate in Riverwoods, IL to repair, maintain, upgrade and install AV equipment for clients. You will coordinate conference guests and services for multipurpose rooms, troubleshoot equipment, and assist clients with conducting meetings in spaces.

Responsibilities include managing events, setting up and breaking down rooms, maintaining AV gear, and ensuring firmware updates. Strong customer service and familiarity with ITSM are essential to success.

Qualifications

• Extensive knowledge of network connectivity, digital signal flow, network compliance support, and firmware/software updates.
• Knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability.
• Experience with laptops, projectors, microphones, and remote participation technology for audio and video conferencing.
• Crestron DMC-E certification and network certification is preferred.
• Basic knowledge of calculations and Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet.

Responsibilities

• Manages events for the multipurpose rooms, general floor conference rooms and all other meeting spaces.
• Manages holistic meeting experience: sets up and breaks down of furniture, ensures cleanliness of room, and completes all other necessary tasks.
• Oversees and upkeeps all audio visual equipment in managed spaces.
• Places conference functions in properly sized rooms to maximize space utilization.
• Provides seamless management of events with high touch customer service.
• Ensures that AV systems have the latest firmware and software installed updating as necessary.
• Assists Tier 2 with hardware swaps as needed (CHD/projectors).
• Manages ITSM and daily email and phone requests.
• Handles issues as they arise through the proper administrative channels.
• Follows protocol during emergency situations.
• Performs other duties as assigned.

Skills

Network connectivity

Troubleshooting

AV concepts

Conference tech

Firmware updates

Remote conferencing

Tools

Crestron DMC-E certification

Network certification

Job description

Waveguide is seeking a Technology Advocate in Riverwoods, IL to repair, maintain, upgrade and install AV equipment for clients. You will coordinate conference guests and services for multipurpose rooms, troubleshoot equipment, and assist clients with conducting meetings in spaces.

Responsibilities include managing events, setting up and breaking down rooms, maintaining AV gear, and ensuring firmware updates. Strong customer service and familiarity with ITSM are essential to success.