Technology Advocate for AV/IT & Meetings

Compass Group USA; Illinois, United States, Northern America, Americas; Hybrid; USD 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Employee Assistance Program

Commuter Benefits

Flexible Spending Accounts

Zusammenfassung

Waveguide, a Compass Group USA company, seeks a Technology Advocate for Riverwoods, IL to repair, maintain, upgrade and install AV equipment for clients. You will coordinate conference guests and business services for multipurpose conference rooms, troubleshoot equipment, and assist clients with meetings in conference spaces.

Essential duties include managing events for meeting spaces, setting up furniture, overseeing AV systems, and ensuring firmware and software are up to date.

Qualifikationen

• Experience with network connectivity, digital signal flow, and firmware updates.
• Knowledge of audio-visual concepts and equipment; strong troubleshooting.
• Experience with laptops, projectors, microphones, and remote participation tech for AV/VC.
• Crestron DMC-E certification and network certification preferred.
• Basic computer skills including MS Office, email and Internet.

Aufgaben

• Manage events for multipurpose conference rooms and other spaces.
• Set up and break down furniture; ensure room cleanliness and readiness.
• Oversee and up-keep all AV equipment in managed spaces.
• Place conference functions in properly sized rooms to maximize space.
• Provide high-touch customer service for events.
• Ensure AV systems have latest firmware and software updates.
• Assist Tier 2 with hardware swaps as needed.
• Manage ITSM and daily email and phone requests.
• Follow emergency protocols and perform other duties as assigned.

Kenntnisse

Network connectivity

Digital signal flow

Firmware updates

Software updates

Troubleshooting

Video conferencing

Crestron DMC-E certification

Network certification

Basic computer skills

Tools

Laptops

Projectors

Microphones

Jobbeschreibung

Waveguide, a Compass Group USA company, seeks a Technology Advocate for Riverwoods, IL to repair, maintain, upgrade and install AV equipment for clients. You will coordinate conference guests and business services for multipurpose conference rooms, troubleshoot equipment, and assist clients with meetings in conference spaces.

Essential duties include managing events for meeting spaces, setting up furniture, overseeing AV systems, and ensuring firmware and software are up to date.