TECHNOLOGY ADVOCATE - RIVERWOODS, IL

Compass Group USA; Riverwoods (IL); Vor Ort; USD 27.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Zusammenfassung

Waveguide in Riverwoods, IL seeks a Technology Advocate to repair, maintain, upgrade and install AV equipment for clients. You will coordinate conference guests and business services for multipurpose spaces, troubleshoot equipment, and assist clients with conducting meetings.

The role involves managing events, ensuring room readiness, and keeping AV systems updated with firmware. A strong foundation in network/connectivity and AV concepts is required, with hands-on experience across laptops,

Qualifikationen

• Extensive knowledge of network connectivity and firmware updates.
• Strong troubleshooting abilities for audio-visual systems.
• Experience with laptops, projectors, mics, and remote participation technology.

Aufgaben

• Manage events in multipurpose and conference spaces.
• Set up and break down room furniture; ensure room cleanliness.
• Maintain and update AV equipment; ensure firmware is current.
• Coordinate conference functions to maximize space usage.
• Provide high-touch customer service during events.

Kenntnisse

Network connectivity

Troubleshooting

AV concepts

Projectors

Laptops

Tools

Crestron DMC-E certification

Network certification

Jobbeschreibung

Position Title:TECHNOLOGY ADVOCATE - RIVERWOODS, IL

Hourly Rate of Pay: $19.71-$25/hr.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment’s challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients’ meetings and events so they can focus on what matters most – their business.

We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. If that sounds like you, then you’re looking for us, and we’re looking for you.

Job Summary

As a Technology Advocate, you will repair, maintain, upgrade and install AV equipment for clients. You will coordinate conference guests and business services for multipurpose conference rooms, troubleshoot equipment, and assist clients with conducting meetings in conference spaces.

Essential Duties and Responsibilities:

• Manages events for the multipurpose rooms, general floor conference rooms and all other meeting spaces.
• Manages holistic meeting experience: sets up and breaks down of furniture, ensures cleanliness of room, and completes all other necessary tasks.
• Oversees and upkeeps all audio visual equipment in managed spaces.
• Places conference functions in properly sized rooms to maximize space utilization.
• Provides seamless management of events with high touch customer service.
• Ensures that AV systems have the latest firmware and software installed updating as necessary.
• Assists Tier 2 with hardware swaps as needed (CHD/projectors).
• Manages ITSM and daily email and phone requests.
• Handles issues as they arise through the proper administrative channels.
• Follows protocol during emergency situations.
• Performs other duties as assigned.

Qualifications:

• Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates.
• Knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability.
• Experience with laptops, projectors, microphones, and remote participation technology for audio and video conferencing.
• Crestron DMC-E certification and network certification is preferred.
• Basic knowledge of calculations and Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet.

Associates at Waveguide are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Waveguide maintains a drugfree workplace.