Technology Adoption Strategist

First Command Financial Services, Inc.; Fort Worth (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

First Command Financial Services, Inc. is seeking a Technology Adoption Specialist to translate new technology and processes into adopted ways of working.

You will partner with business, product, and technology stakeholders to assess adoption complexity, define success, and develop practical approaches that build awareness, capability, and sustained usage. In this role you will establish clear communication channels, raise awareness among field forces, promote consistency, and lead adoption plan

Qualifications

• Bachelor’s degree required or 4 years of relevant experience.
• 2+ years working in the Financial Services industry.
• 2+ years in technology adoption or a related role within financial services.
• Prosci Change Management certification preferred.

Responsibilities

• Establish clear communication channels with key stakeholders and subject matter experts.
• Raise awareness of business processes across all personas in our field force.
• Promote consistency in business processes.
• Understand upcoming development items and translate their impact on business processes.
• Lead adoption plan development, including milestones and tools to facilitate adoption of upcoming process and technology changes.
• Define adoption goals and metrics based on outcomes from stakeholders.
• Incorporate technology adoption toolset into new technology.
• Review and analyze adoption metrics and create an action plan.

Skills

Communication

Interpersonal Skills

Adaptability

Strategic Thinking

Empathy

Persistence

Attention to Detail

Decision-Making

Education

Bachelor’s degree or equivalent

Tools

Prosci Change Management

Job description

First Command Financial Services, Inc. is seeking a Technology Adoption Specialist to translate new technology and processes into adopted ways of working.

You will partner with business, product, and technology stakeholders to assess adoption complexity, define success, and develop practical approaches that build awareness, capability, and sustained usage. In this role you will establish clear communication channels, raise awareness among field forces, promote consistency, and lead adoption plan