Technology Adoption Specialist

First Command Financial Services, Inc.; Fort Worth (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

First Command Financial Services, Inc. is seeking a Technology Adoption Specialist to translate new technology and processes into adopted ways of working.

You will partner with business, product, and technology stakeholders to assess adoption complexity, define success, and develop practical approaches that build awareness, capability, and sustained usage. In this role you will establish clear communication channels, raise awareness among field forces, promote consistency, and lead adoption plan

Qualifications

• Bachelor’s degree required or 4 years of relevant experience.
• 2+ years working in the Financial Services industry.
• 2+ years in technology adoption or a related role within financial services.
• Prosci Change Management certification preferred.

Responsibilities

• Establish clear communication channels with key stakeholders and subject matter experts.
• Raise awareness of business processes across all personas in our field force.
• Promote consistency in business processes.
• Understand upcoming development items and translate their impact on business processes.
• Lead adoption plan development, including milestones and tools to facilitate adoption of upcoming process and technology changes.
• Define adoption goals and metrics based on outcomes from stakeholders.
• Incorporate technology adoption toolset into new technology.
• Review and analyze adoption metrics and create an action plan.

Skills

Communication

Interpersonal Skills

Adaptability

Strategic Thinking

Empathy

Persistence

Attention to Detail

Decision-Making

Education

Bachelor’s degree or equivalent

Tools

Prosci Change Management

Job description

Job Description

The Technology Adoption Specialist is responsible for helping First Command Financial Services turn new and enhanced technology and business processes into adopted ways of working. Technology Adoption Specialists (TAS) partner with business, product, and technology stakeholders across the enterprise to assess adoption complexity and risk, define adoption success, and develop practical adoption approaches that build awareness, capability, proficiency, and sustained usage. Their work helps strategic initiatives realize intended business and user value.

Job Description

The Technology Adoption Specialist is responsible for helping First Command Financial Services turn new and enhanced technology and business processes into adopted ways of working. Technology Adoption Specialists (TAS) partner with business, product, and technology stakeholders across the enterprise to assess adoption complexity and risk, define adoption success, and develop practical adoption approaches that build awareness, capability, proficiency, and sustained usage. Their work helps strategic initiatives realize intended business and user value.

Duties & Responsibilities

• Establish clear communication channels with key stakeholders and subject matter experts.
• Raise awareness of business processes across all personas in our field force
• Promote consistency in business processes
• Understand upcoming development items (both process and technology) and translate their impact on business processes.
• Lead adoption plan development, including defining milestones and identifying tools to facilitate adoption of upcoming process and technology changes.
• Define adoption goals and metrics based on outcomes from stakeholders
• Incorporate technology adoption toolset into new technology
• Review and analyze adoption metrics and create an action plan

Skills & Qualifications

Education

• Bachelor’s degree required (or 4 years of experience required), business disciplines preferred.

Work Experience

• 2 or more years working in the Financial Services industry required. Experience in a First Command field office or equivalent branch office experience in a similar Financial Services Industry firm preferred.
• Two or more years of experience in technology adoption or a related role within the financial services industry

Certifications

• Prosci Change Management, preferred

Required Knowledge, Skills And Abilities

• Communication: Excellent written and verbal communication skills, including the ability to articulate complex concepts clearly and concisely.
• Interpersonal Skills: Strong interpersonal skills to build relationships and work collaboratively with diverse teams and individuals.
• Adaptability: Ability to adapt to changing circumstances, embrace new ideas, and be flexible in approach.
• Strategic Thinking: Capacity to think strategically, anticipate future needs, and develop long-term plans to achieve organizational goals.
• Empathy: Understanding and addressing the concerns and needs of employees during the adoption process.
• Persistence: Determination and resilience to overcome obstacles and drive initiatives to completion.
• Attention to Detail: High level of attention to detail to ensure accuracy and quality in all aspects of work.
• Decision-Making: Ability to make informed, timely decisions that balance short-term needs with long-term objectives.

LI-BW3
LI-hybrid