Technology Adoption Lead: Cross-Functional Transformation

Socket.dev; Fort Worth (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

First Command seeks a dynamic Manager to lead the Adoption Team, driving technology adoption across the organization and ensuring teams are equipped with tools to maximize productivity. You will guide cross-functional groups, shape adoption strategy, and measure outcomes to fuel continuous improvement.

The role requires strategic thinking, strong communication, and the ability to manage multiple initiatives while traveling to field offices as needed.

Qualifications

• 5+ years of experience in technology adoption or a related role within the financial services industry.
• Proven experience leading and managing cross-functional teams.
• Strong understanding of financial services operations and regulatory requirements.
• Ability to manage multiple initiatives simultaneously.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Proficiency in digital adoption and training methodologies.
• Analytical and problem-solving skills, with a focus on data-driven decision-making.
• Familiarity with variety of project management disciplines with methodologies.

Responsibilities

• Lead and manage the Technology Adoption Specialist and the Adoption Delivery team, providing direction, coaching, development, and support to team members.
• Assist with executing the organization’s adoption strategy to enable the adoption of new technologies and supporting processes across the organization.
• Collaborate with multiple business units and leadership to ensure success of digital investments and processes.
• Develop and implement standard operations of Technology Adoption Specialist team and Business Process Consultant team.
• Monitor and evaluate the effectiveness of technology adoption initiatives, using metrics and feedback to drive continuous improvement.
• Foster a culture of innovation and continuous learning within the team and the broader organization.
• Periodic travel to Field offices in support of adoption initiatives

Skills

Technology adoption

Leadership

Stakeholder influence

Cross-functional teams

Communication

Analytical thinking

Education

Bachelor’s degree

Job description

First Command seeks a dynamic Manager to lead the Adoption Team, driving technology adoption across the organization and ensuring teams are equipped with tools to maximize productivity. You will guide cross-functional groups, shape adoption strategy, and measure outcomes to fuel continuous improvement.

The role requires strategic thinking, strong communication, and the ability to manage multiple initiatives while traveling to field offices as needed.