Techno-Functional Production Support Analyst (L1)

Wipro Ltd.; Jacksonville (FL); On-site; USD 60,000 - 135,000; Full time

Job summary

Wipro Limited in Florida is seeking a TECHNO FUNCTIONAL CONSULTANT L1 to join the Production Support team within the Global Wealth and Investment Management line of business. The role focuses on advisory and framework applications, delivering incident management and timely resolution of production issues.

The position requires Unix implementation and maintenance experience and 5–8 years of relevant work. It offers a competitive compensation package and comprehensive benefits.

Qualifications

• Mandatory Unix experience in implementation and maintenance.
• 5–8 years of experience required.

Responsibilities

• Provide production support services, including incident management for single-user issues, branch outages, and infrastructure triage.
• Coordinate with Problem Management teams for issue resolution and root cause analysis.
• Continuously build and maintain application and operational knowledge.
• Identify and implement process improvements, including runbooks, monitoring, and alerting enhancements.
• Partner with cross-functional teams to address process gaps, technology gaps, and stability concerns.
• Ensure timely communication and status updates to stakeholders, including senior leadership.
• Be accountable for the restoration and resolution of all production application issues within agreed timelines.

Skills

Unix

Job description

Wipro Limited in Florida is seeking a TECHNO FUNCTIONAL CONSULTANT L1 to join the Production Support team within the Global Wealth and Investment Management line of business. The role focuses on advisory and framework applications, delivering incident management and timely resolution of production issues.

The position requires Unix implementation and maintenance experience and 5–8 years of relevant work. It offers a competitive compensation package and comprehensive benefits.