Technical Lead L1

Wipro; Charlotte (NC); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Disability insurance

Job summary

A leading IT services provider is seeking a Lead Technician for their Charlotte, NC office. This full-time role requires strong skills in Core Java, SQL, and ITIL processes. Candidates should have at least a Bachelor's degree in Computer Science and 5+ years of experience in production support or release management. The position involves responding to incidents, performing root cause analysis, and monitoring application health. The expected compensation ranges from $60,000 to $135,000 and includes benefits such as medical and dental coverage.

Qualifications

• 5+ years of experience in production support or release management.
• ITIL certification preferred.

Responsibilities

• Respond to production incidents (L1/L2/L3) and restore services under strict SLAs.
• Perform root cause analysis and implement preventive measures.
• Monitor application health using AppDynamics, Dynatrace, Splunk, and Control-M.
• Coordinate releases, upgrades, and migrations with development and infrastructure teams.
• Debug Java code, analyze SQL queries, and resolve complex production issues.
• Participate in 24x7 on‑call rotations and manage bridge calls during outages.
• Ensure compliance with production governance and operational readiness.

Skills

Core Java/J2EE

Spring Boot

REST/SOAP services

SQL/PL‑SQL for Oracle

MongoDB

DB2

ITIL processes

ServiceNow

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Job description

Lead Technician

Job Description

• Respond to production incidents (L1/L2/L3), lead triage efforts, and restore services under strict SLAs.
• Perform root cause analysis and implement preventive measures.
• Monitor application health using AppDynamics, Dynatrace, Splunk, and Control-M.
• Coordinate releases, upgrades, and migrations with development and infrastructure teams.
• Debug Java code, analyze SQL queries, and resolve complex production issues.
• Participate in 24x7 on‑call rotations and manage bridge calls during outages.
• Ensure compliance with production governance and operational readiness.

Required Skills

• Core Java/J2EE, Spring Boot, REST/SOAP services.
• SQL/PL‑SQL for Oracle, DB2, MongoDB.
• Familiarity with ITIL processes and ServiceNow.
• Strong problem‑solving and communication skills.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 5+ years of experience in production support or release management.
• ITIL certification preferred.

Competencies

• Client Centricity
• Passion for Results
• Execution Excellence
• Collaborative Working
• Learning Agility
• Problem Solving & Decision Making
• Effective communication

Experience: 5-8 Years

The expected compensation for this role ranges from $60,000 to $135,000.

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post‑offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

IT Services and IT Consulting

Charlotte, NC